Job Information

AdventHealth Consumer Innovation Manager in Altamonte Springs, Florida

Description

AdventHealth Corporate

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Monday-Friday

Job Location : Hybrid

The role you’ll contribute:

As Consumer Innovation Manager, you will have the opportunity to use your strategic thinking and leadership skills to analyze business opportunities, solve problems, create consumer centric products & experiences, and present recommendations to senior leadership to influence change and impact the future direction of AdventHealth. You will lead a team embracing a "consumer first" mentality to design, solution, and manage innovative products and services that deliver value. The skills and experience required for success in this role are strong execution with cross- functional team collaboration, strategic innovation, exceptional communication, a working knowledge of human centered design, and the ability to lead teams and define new products and services. Knowledge of product definition combined with communication skills and analytical abilities will shape how consumer experiences are designed, deployed, and managed across AdventHealth.

The value you’ll bring to the team:

  • Identify and prioritize areas of opportunity to improve the interaction and engagement between consumers and AdventHealth at various connection points

  • Organize, motivate, and lead a team to define and deliver coherent, consistent, intuitive, and high-quality experiences for Consumers and care teams across all interaction points and digital channels

  • Develop business cases for consumer projects by collaborating with stakeholders to align and refine business case inputs and models to determine points of value

  • Ensure consumer strategies have defined, measurable, and value-based milestones aligned to co-developed OKRs.

  • Oversee and participate in proof-of-concepts, prototypes and pilots of emerging technologies that may be leveraged to improve the Consumer experience

  • Derive opportunities through a data-driven analysis and decision process; synthesize insights based on consumer insights, market research, behavior analytics, and AdventHealth strategic priorities.

  • Define and develop Readiness criteria to launch newly developed products & experience across all AdventHealth markets including creation of strategic playbook, success metrics, and points of value

Change Management

  • Lead transformation efforts to ensure shared progress of initiatives; collaborate on key announcements or communications, driving transformation visibility and engagement

  • Define scope, milestones, and roadmap for change and communications programs

  • Develop change management process plans as new products are designed to support execution and utilization and plans for leaders to maximize acceptance, adoption and utilization

  • Navigate the operational complexities of a healthcare system by leading with influence to manage necessary culture change and effectively launch projects

Analytics/Insights

  • Continually pursue and champion KPIs, derive key insights, drive reporting tools, and devise and execute experiments and multivariate tests to find product solutions.

  • Participate and lead Consumer Research sessions to a deep understanding of our Consumers, including trends and challenges and recommend opportunities to leverage technology to make improvements and make adjustments to the digital product roadmap

  • Partner with Consumer Engagement teams to develop a strategic communication plan that delivers the right message at the right time to the Consumer

  • Lead A/B Testing/Multivariate Optimization efforts to identify areas to simplify and improve the Consumer experience

  • Responsible for management, evaluation and enhancement of overall experience strategies and their related implementation tactics, striving to improve the Consumer and Team Member experience

  • Deep understanding and proven track record of product management and user experience design with respect to Web, mobile and wearable technology, native application and Web engineering, as well as the ability to provide broad influential leadership towards the development of Consumer- and employee-centric experiences.

  • Lead a cross-functional team of Consumer Experience, Research, UX, Technology & Operations team members to estimate, design, new products and experiences through a product lifecycle that leverages agile principles

Qualifications

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

  • Bachelor’s degree

  • Minimum 3+ years experience working in product management, preferably in a senior leadership role, or a related field delivering digital experiences

Preferred qualifications :

  • MBA or equivalent, preferred

  • Desire to innovate relentlessly with a passion for emerging technology and the creative energy to understand how to apply that to solve Consumer challenges within a complex ecosystem

  • Experience with Agile software development methodologies and practices

  • Understanding of digital business, value drivers, and fiscal management of large-scale,

  • complex product lines/verticals and/or projects

  • Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively at the senior most executive levels of a company

  • Strong presentation skills, particularly the ability to tell a story with data and research

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Operations

Organization: AdventHealth Corporate

Schedule: 1 - Day

Shift: AdventHealth

Req ID: 22028157

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.