Job Information

AdventHealth Operations Specialist Consumer Advocacy in Altamonte Springs, Florida


All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Monday-Friday

Job Location : Hybrid

The role you’ll contribute:

The Operations Specialist for Consumer Advocacy provides support to all operations within the space, connecting and collaborating with both internal and external parties driving toward overall success of the business. This role will be integral in the continued service delivery of Care Advocacy and other Consumer Quality services and initiatives. The Operations Coordinator will work as a conduit between teams to ensure the right information is available and presented effectively for meetings, including team meetings and high level executive meetings within the organization. Operations Coordinator role will assist in "telling the story" of Consumer Quality services and will be able to weave anecdotes and interactions with consumers into tangible business outcomes and consumer benefits. This role will support others on the team to create an inclusive, collaborative, engaging and fulfilling work environment.

The value you’ll bring to the team:

  • Provide Operations support for Care Advocacy and Consumer facing operations with an eye toward consistently telling the story of these services

  • Support existing and newly identified operations

  • Leverage dashboard data to review and visualize information in a way that supports executive decision making

  • Partner with other operations team members to identify and understand needs, priorities, and offer value across multiple work streams

  • Seek new and unique ways to display the value of the Consumer Quality operations

  • Seek opportunities to uncover consumer needs and partner with team members to create plans to execution

  • Support creation of new processes for Care Advocacy and Consumer Quality services

  • Monitor service performance and escalate issues as needed

  • Serve as a conduit between Consumer Quality team and Marketing/Comms team, driving toward the necessary business outcomes and ensure alignment across key messaging and deliverables


The expertise and experiences you’ll need to succeed:

Minimum qualifications :

  • 2 years of experience in a healthcare setting

  • 2 years of experience in content creation, research, process creation or data visualization

  • 1 year of experience in a service delivery setting

  • Bachelor's Degree in Business, Management, Communications or related Field

Preferred qualifications :

  • Process improvement

  • Strong understanding of AdventHealth network 

  • Strong computer skills, including experience with MS Office products

  • Ability to research effectively and understand processes and workflows

  • Organizational skills, with emphasis on delivering work within designated timelines while maintaining strong initiative and follow-through

  • Ability to manage multiple projects in a fast-paced environment

  • Sense of urgency related to executive requests

  • Ability to think quickly and individually handle stressful situations; flexible, self-motivated and adaptable

  • Results oriented always striving to understand the needs of various stakeholders

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Operations

Organization: AdventHealth Corporate

Schedule: 1 - Day

Shift: AdventHealth

Req ID: 22024127

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.