AdventHealthPatient Care Advocate - CMA
Calhoun, GA

All the benefits and perks you need for you and your family:

· Benefits from Day One

· Paid Days Off from Day One

· Student Loan Repayment Program

· Career Development

· Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Mon-Fri 8am-5pm

Shift: Full Time

Location: Serving primarily Rome area and will include Gordon/Murray areas as well

Must be able to travel to Rome, Cedartown, or Trion at least 3 times a week.

The role you’ll contribute: Medical Group to assess opportunities for Providers and clinical staff to close required Care Gaps for eligible patients. Education, training resources and support will be provided by the CMA to coordinate, assist and implement quality improvement initiatives within Physician Enterprise. Chart reviews will be undertaken to determine if patient meets criteria for outreach. Patients will be contacted, and appropriate appointments made, lab or imaging studies ordered to facilitate the care of the patient. The Patient Care Advocate Certified Medical Assistant position will coordinate, assist and implement quality improvement initiatives within Physician Enterprise. This may involve researching data, developing project plans, monitoring quality improvement activities, individual case review, serving as a resource and providing education to team members, providers and practitioners.

The CMA position will also be responsible for assisting with new hire and annual competencies for clinical staff within said region. The CMA position will be required to provide monthly reports to clinic managers and clinic directors using data pulled from the EMR for specific initiatives to help with performance improvement goals.

The value you’ll bring to the team:

· Develops and implements training plans to educate end users for assigned projects.

· Facilitates end-user training programs and ensures proper training material is available and provided prior to and during training.

· Engage with payors to negotiate a mutually beneficial solution for the patient.

· Communicates effectively and courteously on the telephone and in person with colleagues.

· Incorporates excellent verbal, written and listening communication skills; and critical analysis skills.

· Fulfills responsibilities such as: checking on patients and making sure they come to appointments and follow-ups.

· Possess a strong attention to detail, a personal commitment to accuracy and excellence, excellent communication and interpersonal skills and demonstrated organizational skills.

· Designs/implements gap closure optimization programs or processes.

· Proficiency in applicable EHR systems.

· Understanding of CMS and Payor initiatives and programs.

· Working on training programs; including implementing Annual competency programs


The expertise and experiences you’ll need to succeed:

· High school graduate or equivalent

· Three years of clinical experience

· Two or more years of EMR experience

· CMA - Must be a certified medical assistant through one of the following associations, National Healthcare Association (NHA), American Medical Technologists (AMT), or American Association of Medical Assistants (AAMA)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Job Snapshot

  • Facility: AdventHealth Georgia

  • Job Schedule: Full-time

    Pay Range: $17.822 - $22.124

  • Location: Calhoun, GA

  • Job ID: 24019817

  • Job Family: Physician Services

  • Shift: 1 - Day

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