AdventHealthTransfer Center Registrar

Daytona Beach, FL

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift: Days - 10a-10p, alternate weekends

The community you’ll be caring for: 301 MEMORIAL MEDICAL PKWY, Daytona Beach, FL

The role you’ll contribute: Transfer Center Registrar, under the direct supervision of the Transfer Center Supervisor, interviews Patient and/or Patient Families to complete the registration process. Maintains knowledge in all areas of registration for Florida Hospital Memorial Medical Center.

The value you’ll bring to the team

· Obtains demographic/ insurance information through patient and/or family member interviews.

· Maintains Knowledge base of navigating the Bed Board System.

· Interviews patient or family member to gather demographic and insurance information including patient address, next of kin, guarantor, religion, insurance companies and plans.

· Ensures patient orders are received when needed and include the required information including physician signature, diagnosis and ordered tests.

· Ensures Insurance Requirements and Authorizations are obtained to guarantee proper reimbursement.

· Knowledge of Insurance Companies and requirements to obtain authorizations.

· Knowledge of On-Line verifications and authorization systems including but not limited to Availity, WebMD and UnitedHealth Care.

· Knowledge of Medicare Medical Necessity requirements.

· Maintaining knowledge of the collections and cashiering functions.

· Acts as cashier.

· Reconciles cash drawer.

· Collects all Co-Pays and Deductibles due at time of service.

· Assist as needed to answer phones at Florida Hospital Patient Access Center.

· Deals with confidential and sensitive information on a routine basis.

· May be first point of contact within FHMMC with patients, physicians and physician’s office staff.

· Direct contact with hospital department directors/managers.

· Process and print CD’s, reports, and film requests.

· Ensures all patient instructions are completely understood by the physician, physician’s office staff or patient.

· Gathers and documents orders.

· Orders received via the fax are logged into the Cerner scheduling systems.

· Faxes received are scanned into the X-Drive and appropriately renamed.

· Ensures a positive relationship with physicians and physician’s office staff to increase physician satisfaction.

· Maintains a high level of Patient Access knowledge to complete the Registration process in a timely and effective manner.

Qualifications

The expertise and experiences you’ll need to succeed:

REQUIRED:

· Requires a high school diploma or GED.

· Minimum One year of Customer Service

· Minimum One year of Clerical Experience

· Some computer and typing training required.

· Many patients and families are under stress and tact is required to handle patient interaction.

· Must be able to deal with upset and angry patients and families in a calm and professional manner.

· Voice must be pleasant in face-to-face conversations.

PREFERRED:

· One year medical experience preferred, but not required.

· Must have knowledge of medical terminology.

· Policy interpretation is necessary.

· Excellent customer service skills are required.

· Good communication skills are necessary.

· Computer skills – data entry, spreadsheet skills, basic mathematical skills.

· Human relation skill

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.