Job Information

AdventHealth Guest Liaison in Deland, Florida

Description

Guest Liaison

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time, 5 days a week, Rotating Weekends

Location: AdventHealth Deland

701 West Plymouth Avenue, Deland Florida 32720

The role you’ll contribute:

The Guest Liaison is responsible for providing excellent customer service in the main lobby of the hospital and throughout the entire patient experience.

The value you’ll bring to the team:

  • Project a positive and helpful demeanor while working with patients, visitors and staff.

  • Uses hospital medical record computer system to access patient information.

  • Responsible for relaying accurate information to patients, visitors and staff.

  • Responsible for maintaining a welcoming environment in the Atrium entrance and waiting areas.

  • Display excellent communication skills – facilitate communication between visitors and health care staff.

  • Act as patient advocate, proactively greeting visitors upon entrance to Atrium.

  • Assist visitors, patients and staff when needed upon entering or leaving the building.

  • Communicate concerns to Supervisor and/or Director.

  • May be required to run reports and/or create spreadsheets.

  • Provide cross-coverage for other Guest Liaisons/Patient Ambassador as needed/requested.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

  • High school Diploma or GED is required.

  • Additional studies in healthcare administration, marketing or communications preferred or equivalent experience in customer service is also desirable.

  • Three years customer service experience required, preferably in healthcare.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth DeLand

Schedule: 1 - Day

Shift: AdventHealth DeLand

Req ID: 23006915

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.