Administrator Enterprise Imaging Intermediate at AdventHealth

Date Posted: 11/26/2021

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Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Calhoun, GA
  • Date Posted:
    11/26/2021
  • Job ID:
    21036776
  • Job Family
    Information Systems
  • Shift
    1 - Day

Job Description


Description

Administrator Enterprise Imaging Intermediate | AdventHealth Information Technology

Location Address: 1035 Red Bud Rd NE, Calhoun, GA 30701

Top Reasons to Work at AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
  • Award-winning IT Department

Work Hours/Shift:

  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Advance Imaging Break Fix issues via ServiceNow ticketing (70% of job responsibilities). Primary focus will be on hitting service level agreement metrics, customer call back stats and overall customer satisfaction score. Minimum time is needed for issue resolutions, due to the intermediate team members increased knowledge base.
  • Provide daily guidance / mentorship to Associate Administrators in relation to day to day task, assignments and ticket request.
  • Backup Sub-Specialty software skillset ownership. This includes being the owner of at least one Enterprise Imaging application from top to bottom, and also being the back owner of at least two other applications. From documentation, upgrades, implementations and subject matter expert.
  • Working closely with the Senior Administrator of Enterprise Imaging Systems, the Intermediate Administrator will assist on following up on task, issues and other problems that need assistance beyond what the Associated Administrators can provide.
  • Participates in learning/training opportunities related to Imaging System that will allow the Intermediate Administrator to grow and develop and become and more well-rounded team member. These learning opportunities can be internal or external. The learning is complete with presentations, documentation, follow up and continual learning. Can also support the Senior Administrators with training/presentation opportunities.
  • Document completed tasks for ongoing projects as well as issues and their resolution from the daily customer ticket system.
  • Complete daily and weekly updates as required.
  • Attend bi-weekly team meetings. Provide feedback when presented with the opportunity to report on their respective facility
Qualifications

What You Will Need:

Education and Experience Required:

  • 3 years’ healthcare IT experience or radiology experience
  • Radiology institutional education followed by practical workflow experience in a healthcare facility preferred
  • IT education or related certification followed by practical experience in a healthcare facility preferred

Licensure, Certification OR Registration Required:

  • Certified PACS Associate (CPAS) - to be obtained within six months of entering this position

Knowledge and Skills Required:

  • Demonstrate an advanced level of understanding in clinical information systems, with preference for knowledge of the AGFA/Siemens/GE/Hologic imaging, Nuance and Cerner EMR vendor systems.
  • Able to demonstrate critical thinking skills, with an excellent ability to multitask.
  • Collaborates successfully with hospital administrators, radiology staff and other personnel.
  • Excellent communication skills when it comes to interacting with end users, in a respectful, courteous and tactful manner.
  • Intermediate knowledge of Healthcare IT Project Management and Implementations. Required to assist Senior Administrators throughout project planning/implementation cycles
  • Intermediate knowledge of Healthcare IT software/hardware administration, which is to be used to better research resolutions and collaborate with other IT teams on difficult tasks.
  • Intermediate knowledge of Radiology PACS Systems, which entails being able to troubleshoot and resolve issues in a timely manner before escalation is required by Senior or Supervisorial Imaging leadership. As well as being able to monitor system performance.
  • Intermediate ability to prioritize and complete several projects/initiatives continuous service improvements and daily Administrator support duties in the order of greatest importance with little to no supervision.

Job Summary:

The Intermediate Imaging Administrator of Enterprise Imaging Systems is responsible providing day-to-day mid-level support for AdventHealth System PACS applications and hospital end users. Advance Imaging Break Fix issues via ServiceNow ticketing (70% of job responsibilities). Primary focus will be on hitting service level agreement metrics, customer call back stats and overall customer satisfaction score. Minimum time is needed for issue resolutions, due to the intermediate team members increased knowledge base.  Provide daily guidance / mentorship to Associate Administrators in relation to day-to-day task, assignments and ticket request. Backup Sub-Specialty software skillset ownership. This includes being the owner of at least one Enterprise Imaging application from top to bottom, and also being the back owner of at least two other applications. From documentation, upgrades, implementations and subject matter expert. Working closely with the Senior Administrator of Enterprise Imaging Systems, the Intermediate Administrator will assist on following up on task, issues and other problems that need assistance beyond what the Associated Administrators can provide.  As part of a service organization, the Intermediate Administrator participates in outstanding customer service, employee engagement and accepts responsibility in maintaining relationships that are equally respectful to all.


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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