Bilingual Patient Advocate Foot and Ankle Winter Park FT Days at AdventHealth

Date Posted: 12/30/2021


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Shift
    1 - Day

Job Description


Bilingual Patient Advocate AdventHealth Winter Park Foot and Ankle


Location Address: 3009 Aloma Avenue Winter Park, FL 32792


Top Reasons To Work At AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance


Work Hours/Shift:

  • Full Time Days Mon-Fri 8am-5pm


You Will Be Responsible For:

  • Serves as liaison between the insurance company, the patient and the physician and accurately communicates insurance benefits/requirements to patients
  • Responds to non-clinical questions for patients and routes all other calls correctly.
  • Provides individualized support and guidance for patients and maintains timely responsiveness to patient inquiries, questions and concerns.
  • Prepares patient charts prior to visit.  Updates patient status in electronic tracking program
  • Contacts insurance company to obtain referral number or pre-certification/authorization as needed per procedure and files referrals, authorizations and clearances appropriately

What You Will Need:

  • High School graduate or equivalent is required.
  • Knowledge of health care field and medical terminology preferred.
  • Experience with computers required.
  • Must be willing to float to other AdventHealth Medical Group practices, within reason, when patient load, vacation schedules, etc. make it necessary.
  • Demonstrates ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

Job Summary:

The Patient Advocate is responsible for assisting patients in meeting their insurance requirements, scheduling and expediting necessary appointments, and discussing any questions, complaints, comments or suggestions with patients and their families.  Advocates for patients in resolution of concerns and works with staff to resolve concerns and improve services.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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