Care Concierge AdventHealth Medical Group Tampa at AdventHealth

Date Posted: 5/15/2021

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Travel
  • Shift
    1 - Day

Job Description


Care Concierge AdventHealth Medical Group Tampa

Location Address- Tampa, FL

Top Reasons to Work at AdventHealth Medical Group West Florida

  • Tuition Reimbursement
  • Competitive pay
  • Rapidly Growing Organization
  • Rollover PDO with service year increases in accrual
  • Patient facing positions receive company paid initial sets of scrubs

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

  • Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities
  • Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.
  • Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
  • Greets consumers as they enter the facilities.  Offers assistance, as needed and appropriate to the consumer.
  • Confirms patient demographics and account information is accurate and completed prior to visit.
  • Meets or exceeds upfront collections by facilitating the consumer payment process through the AdventHealth payment portal or application Provides support in the execution of Care Pavilion consumer experiences
  • Accountable to meet and exceed consumer needs, demonstrating a sense of urgency to recover any service gaps
  • Interacts with all consumers and team members using the iCARE communication model (Introduce, Connect, Anticipate, Reinforce, Extend)

What You Will Need:

  • High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
  • Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience
  • Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days

Job Summary:

The Care Concierge, under the general direction of the Sr. Manager Care Pavilion is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function