Care Coordinator Senior Care Celebration FT Days at AdventHealth

Date Posted: 7/24/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Shift
    1 - Day

Job Description


Care Coordinator AdventHealth Well 65+

Location Address: 2954 Mallory Circle, Ste 200, Kissimmee, FL 34747

Top Reasons to work at AdventHealth Well 65+

  • Immediate Benefits!
  • Faith based & mission driven organization
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance

Work Hours/Shift: Monday-Friday 7:30am-5pm (end time varies)

You Will Be Responsible For:

  • Welcomes members appropriately, accurately updates, verifies and enters member demographics (including insurance and billing) and processes/scans all forms into appropriate systems.
  • Provides education as necessary to member regarding test locations, portal use, and follow-up (non-clinical) actions.
  • Documents appropriately within the office’s designated system to ensure regulatory requirements are met.
  • Schedule and confirm member appointments.
  • Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
  • Obtains appropriate medical records and member information to support patient care needs and documents within the EMR accurately and timely.
  • Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifies the patient of the current status.
  • Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
  • Processes member referrals accurately and timely.
  • Facilitates medical record requests accurately and timely.
  • Completes special projects or preforms other duties as assigned.
  • Actively participate in daily team huddles

What You Will Need:

  • High school graduate or equivalent, required
  • Graduate of an Accredited Medical Assistant Program, preferred
  • Experience in guest relations or hospitality, preferred
  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our member population of 65+
  • Strong computer skills and basic knowledge fo Mircosoft Excel
  • Experience in a customer service setting
  • Professional phone etiquette
  • Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
  • Ability to operate a computer, copier, fax and scanner
  • Ability to establish and maintain effective working relationships with members, employees, and others

Job Summary:

AdventHealth Well 65+ is looking for team members with a passion to transform health care and make a difference in the lives of seniors. AdventHealth Well 65+ is an innovative primary care practice delivering comprehensive, high quality, team-based care for our members and their families. Our relationship-based care model is designed to provide coordinated health care through a curated network that improves the quality and outcomes in the communities we serve. Our member-centered approach focuses on individualized care to meet the unique needs of our members and is supported by our dedicated care team of primary care physicians, health coaches, nurses and an array of specialized services. We strive for clinical excellence and aim to increase quality, increase patient satisfaction and reduce unnecessary utilization of health care resources. AdventHealth Well 65+ is creating a new connection around how whole-person care is delivered to better meet the full spectrum of health care needs in this senior population.

AdventHealth Well 65+ is looking for a Care Coordinator to be responsible for delivering outstanding experiences and high-touch assistance for our members. The Care Coordinator builds individual relationships with our members to ensure they are happy with their experience. The primary responsibilities of the Care Coordinator center around greeting members, scheduling appointments, managing member referrals, updating medical records and answering inbound/outbound phone calls. The Care Coordinator should make a lasting impression and play an important role in AdventHealth Well 65+’s team-based care approach.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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