Concierge Guest Ambassador FT Day at AdventHealth

Date Posted: 11/14/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Ocala, FL
  • Job Category
  • Date Posted:
    11/14/2019
  • Job ID:
    19014631
  • Job Family
    Patient Experience
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Ocala

Job Description


Description
Concierge Guest Ambassador AdventHealth Ocala

Location Address: 1500 SW 1st Ave Ocala, Florida 34471

 
Top Reasons To Work At AdventHealth Ocala
  • Horse Capital of the World
  • Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
  • Part of the community since 1898, providing healthcare to Marion County for over 120 years
  • Florida Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
  • Spectacular springs throughout the county
Work Hours/Shift:
Full Time Days
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
You Will Be Responsible For:
  • Act as the designated greeter at for the lobby entrance and provide superb service to every guest.
  • Build a lasting relationship with vendors that will provide services to our guests.
  • Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified. 
  • Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.
  • Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
  • Project an approachable and professional image in personal appearance, manner, and demeanor.
  • Maintain a work environment of cleanliness and organization.
  • Effectively communicates with patients and ancillary departments to ensure efficient flow.
  • Act as liaison between vendor and guests requesting services.
  • Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency.
  • Answer outbound and inbound calls from guests and internal team members.
  • Work closely with our escort volunteers who are stationed at the front desk.

Qualifications
What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:

  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
  • Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
  • Self-motivation, quick thinking and problem-solving abilities.
  • Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
  • Proficiency in Internet searching functions and basic math functions.
  • Capability in communicating professionally and effectively in English, both verbally and in writing
  • Communicate professionally and effectively in English, both verbally and in writing (preferred)
  • Ability to speak and read (English/Spanish) (Preferred)

EDUCATION AND EXPERIENCE REQUIRED:

  • High School Diploma or GED
  • Associate Degree preferred
Job Summary:

The Guest Services Concierge is one of the “first faces” at AdventHealth Ocala and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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