Patient Concierge Part-Time Weekends Sat & Sun 8am-4:30pm Tampa at AdventHealth

Date Posted: 10/20/2019

Job Snapshot

  • Job Schedule
    Part-Time
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
    10/20/2019
  • Job ID:
    19015267
  • Job Family
    Patient Experience
  • Travel
    No
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Tampa

Job Description


Description
Patient Concierge / Lobby Attendant AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

 
Top Reasons to Work at AdventHealth Tampa
  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Work Hours/Shift:
Part Time Weekends Sat & Sun 8am-4:30pm 

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!


You Will Be Responsible For:
  • All tasks shall be performed in a competent, highest quality, and timely manner
  • Conducting visitor registration processes.
  • Ensures Service Standards in their personal appearance and the facility.
  • Proactively interacts with all internal and external customers.
  • Routinely circulates through the facility to ensure the customer's service experience.
  • Conducts tours
  • Conducts random interviews /surveys
  • Crossed trained on all entrances, lobbies and waiting rooms
  • Providing hospitality services.
  • Coordinating requests for special arrangements
  • Coordinating the escort or personally escorting guest to their destined areas
  • Interacting with all guests in a courteous and efficient manner.
  • Will actively participate in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Qualifications

What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:

  • Good communication skills and must be fluent in English - speaking, reading and writing. Bilingualism (English/Spanish) is an asset.
  • Must have a clear, concise, audible and professional voice. Good telephone skills required.
  • Demonstrated interpersonal skills, a positive demeanor, and enthusiasm combined with a desire to serve are essential.
  • Diplomacy, tact and demonstrated good judgment are required.
  • Able to work independently and follow instructions
  • Able to interact positively, efficiently and effectively with a wide variety of individuals
  • Able to work independently
  • Work effectively and function well in a high volume and pressure area.
  • Strong organizational and multi-tasking skills. 
  • Demonstrated customer service skills.
  • Demonstrates flexibility via an ability to adapt to changing priorities.
  • Must be able to endure prolonged and extensive time sitting and standing.
  • Hands-on computer skills and knowledge of MSOffice applications (Word, Excel) required.
  • Ability to work flexible hours including evenings and weekends.

KNOWLEDGE AND SKILLS PREFERRED:

  • A strong knowledge of the local area.
  • Knowledge of the concierge duties, protocols and procedures preferred.
  • Knowledge of relevant federal, state and local regulatory standards preferred

EDUCATION AND EXPERIENCE REQUIRED:

  • High School Diploma or G.E.D. Associates Degree.
  • Minimum two (2) year of related work experience as a guest service representative in a hotel or large institute.

EDUCATION AND EXPERIENCE PREFERRED:

  • Minimum two (2) year of related work experience as a concierge or guest service representative in a hotel or large institution. Previous hospitality experience preferred.
  • Minimum two (2) year customer service experience in a related role required, preferably an acute care setting.
  • Associate or Bachelor’s degree in Hospitality Services, highly desired

CERTIFICATION OR REGISTRATION PREFERRED:

  • Concierge training/certification or equivalent. Highly desired.
Job Summary:

The Concierge - Lobby Attendant Delivers on AdventHealth Tampa’s promise to provide the highest quality welcome to all visitors, patients, families, and staff as they arrive in the hospital. Conducting visitor registration processes associated with the Visitor Management system. Ensures Service Standards in their personal appearance and the facility are being practiced consistently and maintains a clean environment.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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