Consumer Access Manager at AdventHealth

Date Posted: 12/22/2021


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Shift
    1 - Day

Job Description


Consumer Access Manager AdventHealth Shawnee Mission

Location Address: 

AdventHealth Shawnee Mission

9100 West 74th Street, Merriam, KS 66204

Top Reasons to Work At AdventHealth

  • Medical, Dental and Vision Benefits available Day One
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite childcare center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

FT Days

Monday – Friday

40 hours a week

You Will Be Responsible For:   

  • Responsible for outcomes in assigned areas
  • Maintains open communication and partners with clinical, financial, and administrative partners within the hospital
  • Focuses on process improvement strategies with special attentions to KPI metrics
  • Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports
  • Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
  • Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested
  • Trains and evaluate team members
  • Coordinates and sets up schedules for team members' training and education sessions

What You Will Need:

  • Bachelor’s Degree or 4 years of experience
  • Master’s degree preferred

Job Summary:

The Consumer Access Manager oversees Consumer Access functional areas, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

Provides direction to Consumer Access staff across AdventHealth regions and facilities. Plans, develops, organizes, directs and manages all areas as assigned. Maintains communication and acts as a liaison between the Consumer Access department and clinical and administrative partners within the hospital setting, as well as external constituents/stakeholders. Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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