Consumer Experience Spec I FT Day WFD at AdventHealth

Date Posted: 12/6/2021

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Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Tampa, FL
  • Date Posted:
    12/6/2021
  • Job ID:
    21033104
  • Job Family
    Patient Financial Services
  • Shift
    1 - Day

Job Description


Description

Consumer Experience Spec I FT Day AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

Top Reasons to Work at AdventHealth Tampa

  • AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

Work Hours/Shift:

Full Time/Day

You Will Be Responsible For:

  • Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
  • Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
  • Demonstrates empowerment to successfully resolve customer inquiries
  • Adhere to all established workflows, scripting, and department greetings
  • Create delightful customer experience by setting proper expectations and consistently following through with end- users
  • Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

Qualifications

What You Will Need:

  • One year of experience in a healthcare setting focused on patient care
  • High School degree
  • College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)

Job Summary:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the market’s centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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