Customer Service Specialist Neuro Surgery Clinic FT Days at AdventHealth

Date Posted: 10/9/2021

Media

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    10/9/2021
  • Job ID:
    21029271
  • Job Family
    Patient Financial Services
  • Shift
    1 - Day

Job Description


Description

Customer Service Specialist AdventHealth Shawnee Mission

Top Reasons To Work At AdventHealth Shawnee Mission

  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite child care center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses
  • Benefits begin on Day One
Work Hours/Shift:
Full Time, Days
 
You Will Be Responsible For:
  • Greets patients and visitors in a prompt, courteous and helpful manner.
  • Demonstrates good judgment in routing/answering phone calls.
  • Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
  • Maintains confidentiality of medical records and other confidential information.
  • Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
  • Coordinates necessary copying and printing for the department.
  • Organizes and maintains department filing system.
  • Processes and distributes incoming, outgoing and interoffice mail, including faxes.
  • Schedules patient appointments in software following the scheduling procedures and standards.
  • Checks in/out patients, accurately validates insurance and collects pertinent copays and deductibles and has patients complete paperwork.
Qualifications

What You Will Need:

  • High School Diploma or Equivalent
  • Up to 1 Year of Experience
 
Job Summary:

The Customer Service Specialist is an accountable member of a patient care team.   Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities.  Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders 


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

VIEW ALL JOBS BY:
Location | Organization | Category | Job Function