Dietary Call Center Rep Full Time at AdventHealth

Date Posted: 4/7/2021

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    4/7/2021
  • Job ID:
    21010656
  • Job Family
    Nutritional Services
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

Call Center Full Time Day Shift

AdventHealth Daytona Beach

Location Address: 301 Memorial Medical Parkway Daytona Beach, FL 32117

Top Reasons To Work At AdventHealth Daytona Beach

  • Great Health Benefits
  • Competitive Hourly Rate
  • Amazing Organization to work for
  • Career growth and advancement potential
  • $8 per day Meal Allowance
  • High quality of life with low cost of living on the shores of Daytona Beach.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

  • Obtains accurate patient diet order information through Cerner and confirms order accuracy in CBORD.
  • Communicates with the unit coordinator, nurse or Dietitian to clarify discrepancies.
  • Answers Call Center phone line promptly with excellent customer service phone skills.
  • Explains menu procedures to patients and assists patients in making diet compliant menu selections.
  • Demonstrates competency with CBORD Room Service software.
  • Checks for discharges and transfers, and diet order accuracy.
  • Demonstrates competency in all procedures within scope of practice, as appropriate regarding modified diets and for the ages of the patients served: child, adolescent, adult, geriatric.
  • Handles patient phone requests and problems, and/or refers them to the proper personnel as needed.
  • Checks emails for Get Well Network, Patient Experience Reports, FHMMC and FANS electronic communications.
Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

  • One year of food service experience required in hospitality industry.
  • Previous customer service experience required.
  • KNOWLEDGE AND SKILLS REQUIRED:

  • Must have ability to speak, read, and write English, and follow oral and written instruction in English. 
  • Basic computer skills required.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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