Dietary Patient Service Representative Part Time at AdventHealth

Date Posted: 1/14/2022


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Nutritional Services
  • Shift
    1 - Day

Job Description


Dietary Patient Service Representative – AdventHealth Daytona Beach

Location Address: 301 Memorial Medical Parkway Daytona Beach, FL 32117

Top Reasons To Work At AdventHealth Daytona Beach

  • Competitive Pay
  • Immediate health benefits
  • Career growth and advancement potential
  • High quality of life with low cost of living on the shores of sunny Daytona Beach, FL.

Work Hours/Shift:

Part Time

You Will Be Responsible For:

  • Obtains accurate patient diet order information through Cerner and confirms order accuracy in CBORD.
  • Communicates with the unit coordinator, nurse or Dietitian to clarify discrepancies.
  • Answers Call Center phone line promptly with excellent customer service phone skills.
  • Explains menu procedures to patients and assists patients in making diet compliant menu selections.
  • Demonstrates competency with CBORD Room Service software.
  • Checks for discharges and transfers, and diet order accuracy.
  • Demonstrates competency in all procedures within scope of practice, as appropriate regarding modified diets and for the ages of the patients served: child, adolescent, adult, geriatric.
  • Handles patient phone requests and problems, and/or refers them to the proper personnel as needed.
  • Checks emails for Get Well

What You Will Need:

  • High School diploma of equivalent.
  • One year of food service experience required in hospitality industry.
  • Must have basic math skills and ability to read, write, and follow oral and written instructions in English.
  • Previous customer service experience

Job Summary:

Under the supervision of the Food Service Management Team, the patient service representative is responsible for all aspects of the room service call center. Obtains menu selections from patients according to the Cerner diet order and CBORD software restrictions. Answers incoming phone calls and makes outgoing phone calls with excellent customer service phone skills.  Communicates with management and/or dietitians to clarify software and/or nutrition questions and/or customer service recovery situations.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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