Director of Practice Operations at AdventHealth

Date Posted: 10/13/2021


Job Snapshot

  • Job Schedule
  • Location:
    Burleson, TX
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Shift
    1 - Day

Job Description


Director of Practice Operations – Texas Health Huguley- operated as joint venture between Texas Health Resources and AdventHealth

Location Address: 11801 South Fwy., Burleson, TX  76028

Top Reasons to Work At Texas Health Huguley, Burleson, TX

  • Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
  • Award winning facility and departments including “Great Place to Work” by Becker’s Hospital Review and Gallup.
  • Work with the latest technology and top experts including “Daisy Award” recipients while on the way to Magnet status—2020.
  • Amazing medical benefits through Aetna plus an onsite full-service fitness center.
  • Growth opportunities designed for each employee.
  • Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.  

Work Hours/Shift:

Full Time - Exempt

You Will Be Responsible For:

Responsible for monitoring Press Ganey (PG) metrics, generating reports from PG online, and sharing data with office staff.

Assist in implementing corrective action plans to improve patient satisfaction in the practices assigned.

Directs all functions of the organization in accordance with its mission and the overall policies.

Implements and recommends long-range strategies and shorter-range actions and reports progress toward attaining Practice goals and objectives.

Develops working relationships with local, state, and federal agencies to utilize all resources available for the benefit of the communities served, the Practice, its patients and staff.

Obtains debt, equity and grant financing for new Practice facilities and services.

Develops new offices and services as needed.

Coordinates fiscal, administrative and clinical program functions to meet THMA’s goals and objectives; reports regularly the administrative, and clinical improvements.

Directs and ensures proper coordination of all administrative affairs related to finance, personnel, purchasing, IT system contracting and other necessary support activities for providers and staff. Plans and evaluates THMA’s programs. Makes necessary adjustments and recommendations based on current trends, problems and activities in health care. Submits reports of staffing, programs, and other administrative activities.

Participates in meetings of community groups, local organizations, professional groups and regulatory agencies to promote the reputation and interest of the providers and the practice.

Ensures compliance with all regulatory agencies governing federal grants and health care delivery at the federal, state and local level by continually monitoring THMA’s operations and its programs. Initiates changes when necessary. Maintains appropriate lines of communication with these entities.

Provides assistance to the Office Managers in establishing THMA’s strategy and objectives; determines staffing needs and standards of productivity; assists the Practice to comply with federal, state and local codes, regulations and ordinances. Consults with and advises Office Managers on a regular basis to assist them in evaluating the competence of their Team Leaders and Team Members and makes changes as necessary. Transmits, interprets and implements policies, rules and regulations affecting all organizational activities and personnel.

Coordinates efforts of providers, staff, and administrative staff in the recruitment and retention of providers and support staff.

Assists in the annual budget process.

Develops and implements a plan of action for obtaining alternative funding sources for the Practice.

In conjunction with human resources, responsible for overseeing the employment, promotion, transfer, discipline and discharge of staff; provides opportunities for training and development to enable staff to meet high standards of performance.

Participates actively in Quality Assurance and Performance Improvement activities, corrects problems discovered.

Organizes and Attends All Physician Meetings, Operations Meeting, EPIC Meetings, and All Staff Meetings.

Identifies the major deficiencies in the operation and performance of the various THMA programs and ensures that corrective actions are implemented; secures technical assistance, where needed, to improve the performance of THMA programs and health care agency operations.

Solicits the voluntary cooperation of the staff by establishing clearly defined performance expectations, reviewing staff performance on a periodic basis, and, motivates effective performance.

Establishes and implements procedures for resolving community and staff grievances.

Participates on THMA and Physician Enterprise Committees as assigned.

Fosters a Practice Culture of Customer Service

Embrace and embody the mission, vision, values, and strategic plan of THMA and AdventHealth.

Responds professionally and effectively to questions from external sources & internal sources.

Follows rules and regulations of THMA as defined in the employee handbook.

Follows policies and procedures in the THMA Manual, Patient Care Policies, Physician Enterprise policies, and AdventHealth Company Wide Policies.

Performs all duties within defined timeframe.

Has consistent and dependable attendance

Exhibits excellent customer service

Works smart with a sense of urgency

Is accessible and responsible to Patients, Providers, Owners, Managers, Team Leaders and Staff.

Performs other duties as assigned.

Attends ongoing organizational and leadership training to improve leadership and supervisory skills.


What You Will Need:

Business Administration or Clinical Background preferred or a minimum of 3 years in a supervisory position in a clinic.

Job Summary:

Above all is a Patient Advocate with Excellent Customer Service Skills. Promotes Positive Team Culture and Team Work. Ensures that Meaningful Use and other Practice Quality Measures are achieved. Acts like an Owner.

Works on behalf of the practice, with staff to meet the overall mission of THMA as directed by the practices in a professional, sensitive, and efficient manner. The Director of Practice Ops develops and recommends policies, implements policies; evaluates the performance of Office Managers; and provides for professional growth and development of staff.

The Director directs, coordinates, and controls the day to day operation and functioning of THMA, providing leadership for carrying out policies. The responsibilities of the administrator include overseeing the operations, finances, billing, strategic planning and development, facilities development, information technology and human resources of THMA, and shall insure compliance with all guidelines, regulations, and all other applicable government requirements.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function