Engagement Specialist Cardiology FT Days at AdventHealth

Date Posted: 2/23/2021

Job Snapshot

  • Job Schedule
  • Location:
    Orlando, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description


Engagement Specialist AdventHealth Medical Group

Location Address: Offices Orlando, Altamonte Springs, Celebration, Oviedo 

Top Reasons to work at AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance

Work Hours/Shift: Monday-Friday, Shift Rotation from 8:30am-6:30pm

You Will Be Responsible For:

  • Serves as a brand ambassador enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities
  • Proactively guides consumers by , providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.
  • Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
  • Confirms patient demographics and account information is accurate and completed prior to visit.
  • Accountable to meet and exceed consumer needs, demonstrating a sense of urgency to recover any service gaps
  • Interacts with all consumers and team members using the iCARE communication model (Introduce, Connect, Anticipate, Reinforce, Extend)
  • Speaks and writes using clear and professional language
  • Demonstrates age-specific communication skills for consumers with the ability to assess and interpret relevant data
  • Maintains working knowledge of scheduling systems and processes
  • Maintains working knowledge of authorizations/pre-certifications, and/or benefit memos in order to meet and exceed consumer expectations.
  • Maintains working knowledge on patient accounts to ensure expeditious billing and to protect the financial standing of AdventHealth and facilitates patient connections to billing services.
  • Meets or exceeds upfront collections by facilitating the consumer payment process through the AdventHealth payment portal or application.
  • Ensures lobby environments are clean and professional.
  • Receives, records, and relays messages accurately, completely, and legibly and responds within established standard

What You Will Need:

  • High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
  • Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience
  • Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days, required
  • Hospital, Medical Practice or Physician office experience, preferred
  • Knowledge of medical terminology, preferred  
  • Bilingual, preferred
  • High level of skill in service excellence and service recovery
  • Ability to work in multiple computer systems as well as adapt to technology updates
  • Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
  • Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers

Job Summary:

The Engagement Specialist, under the general direction of the Practice Administrator or Manager is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Health Park. The Engagement Specialist is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Engagement Specialist will support other needs as directed.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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