Engagement Specialist Cardiology Oviedo FT Days at AdventHealth

Date Posted: 1/6/2022


Job Snapshot

  • Job Schedule
  • Location:
    Oviedo, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Shift
    1 - Day

Job Description


Engagement Specialist AdventHealth Medical Group Oviedo & Orlando Cardiology 

Location Address:  Oviedo-2984 Alafaya Trail Suite 1000 Oviedo

Top Reasons to work at AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance

Work Hours/Shift: Monday-Friday, Shift Rotation from 8:30am-6:30pm

You Will Be Responsible For:

  • Oviedo-2984 Alafaya Trail Suite 1000 Oviedo, FL 32765 & Orlando-1613 N Mills Ave Orlando, FL 32803
  • Services as a brand ambassador enlivening our Mission, Vision, Values, and Service Standards serves as a liaison between consumers and AdventHealth entities
  • Proactively guides consumers by, providing information about services hours of operation, and highlighting features, events, engagement tools, etc.
  • Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures
  • Confirms patient demographics and account information is accurate and complete prior to visit
  • Accountable to meet and exceed consumer needs, demonstrating a sense of urgency to recover any service gaps
  • Interacts with all consumers and team members using the iCARE communication model (Introduce, Connect, Anticipate, Reinforce, Extend)
  • Speaks with writes using clear and professional language
  • Demonstrate age-specific communication skills for consumers with the ability to asses and interpret relevant data
  • Maintains working knowledge of scheduling systems and processes
  • Maintains working knowledge of authorizations/ pre-certifications, and/or benefit memos in order to meet and exceed consumer expectations.
  • Maintains working knowledge on patient accounts to ensure expeditious billing and to protect the financial standing of AdventHealth and facilitates patient connections to billing services.

What You Will Need:

  • High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
  • Or Associate degree with 1-year of healthcare experience of 1-year hospitality experience
  • Hospital, Medical Practice or Physician office experience, preferred
  • Bilingual Preferred
  • High level of skill in service excellence and service recovery
  • Ability to work in multiple computer systems aw well as adapt to technology updates
  • Skilled in organization as demonstrated by the ability to manage multiple tasks/ deadlines
  • Ability to develop and maintain positive working relationships with team members and other stakeholders/ consumers

Job Summary:

The Engagement Specialist, under the general direction of the Practice Administrator or Manager is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Health Park. The Engagement Specialist is responsible for enlivening our Service Standards o Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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