Financial Counselor FT Days at AdventHealth

Date Posted: 11/7/2021


Job Snapshot

  • Job Schedule
  • Location:
    Fletcher, NC
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Shift
    1 - Day

Job Description

Financial Counselor - AdventHealth Hendersonville - Regional 
Location Address: 54 BROWNSBERGER CIRCLE, Fletcher, 28732
Top Reasons to Work at AdventHealth Hendersonville
Beautiful Scenic Mountains
Co-workers that feel like family
Faith based organization
Employee Referral Program
Educational Reimbursement Plans
Immediate Benefits
Work Hours/Shift:
Full Time Days
You Will Be Responsible For:
  • The financial counselor responds to all patient inquires received via walk-in visit, including, but not limited to, the following activities:
    • Process payment
    • Add insurance information to Cerner and initiate claims process
  • The financial counselor reviews census activity reports from prior day
    • Check self-pay patients in account history/notes for possible Medicaid or other insurance information and verify coverage if located. Also verify whether local translator is involved with patient
    • Check for availability of Cobra coverage
    • Check Medicare IP/Obs accounts for LTR & coinsurance days, as well as possible HMO coverage or Hospice involvement
  • Refer accounts to eligibility vendor
  • Notify case management of any changes to information from time of original paperwork
  • The financial counselor processes financial assistance applications received at the hospital and sends to CBO for final disposition
    • ER short forms noted on account, then filed/scanned according to CBO instructions
  • The financial counselor will process upfront applications for extended  pay program, including credit scoring and review of  payment  history on prior accounts with the program.
  • The financial counselor will work registration CFUM for updates (*R) and assist with CCT updates
    • Notifies manager of recurring errors and assists with education as needed  
  • The financial counselor enters newborn Medicaid information on the web portal.
  • The financial counselor processes deposits for upfront collections & walk-in payments.
    • Rekeys or rescans returned checks as needed
  • The financial counselor assists Patient Access Manager with other duties as requested.

What you will need:

  • High school diploma or equivalent. Computer literacy. Knowledge of medical terminology and billing requirements for 3rd party payors.

Job Summary:

The PFS financial counselor is responsible for assisting walk-in patients with questions or payments.  The counselor will assist the Patient Access Manager as liaison to the central billing office, maintaining communication and information flow between the CBO and the hospital. The financial counselor performs all activities in compliance with applicable state, federal, or regulatory guidelines.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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