Description
Financial Counselor Full Time Day AdventHealth Ocala
Location Address: 1500 SW 1st Ave Ocala, Florida 34471
Top Reasons To Work At AdventHealth Ocala
- Horse Capital of the World
- Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
- Part of the community since 1898, providing healthcare to Marion County for over 120 years
- Florida Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
- Spectacular springs throughout the county
Work Hours/Shift:
Full Time Day Monday – Friday 8:00am to 4:30pm
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
You Will Be Responsible For:
- Reviews all new IP admissions and observations from prior day(s) to determine the patient's insurance status, confirming eligibility and benefits available for the current visit.
- Research outstanding balances and previous bad debt for inpatient account and follow up timely.
- Works in coordination with ESS, authorization team and case management staff to identify and financially secure any patient with a self-pay balance.
- Visits all inpatient and observations patients who are anticipated to have a self-pay balance at bedside to financially secure each encounter.
- Requesting deposit based on the benefits quoted by insurance carrier (copay, deductible, and co-insurance). Requests deposits on all self-pay patients ($1500/day med/sur). Patients in critical care areas should not be visited for the purpose of requesting deposits until they have been moved to a lower level of care.
- Monitors daily/weekly reports for opportunities to identify patients with possible financial needs.
- Reviews daily ADT worklists/reports to ensure all patients admitted are financially cleared.
- Makes 2nd and 3rd attempt to visit inpatient/observation accounts for collections.
- Consistently meets POS collections goals every month.
- Will make every effort to collect all monies due to hospital at time of service. Completes and mails a financial responsibility letter to any patient who discharges without financial clearance after hours.
- Establishes monthly payment plan based on the estimated patient portion due based on current repayment policy in order to financially clear the encounter.
- Reports daily to department manager/director on progress and problems.
- Documents progress in patient accounts using the registration application and procedure.
Qualifications
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
- Communications skills are a must/plus, incumbent must be able to function effectively under stress.
- Must be able to work independently and follow all policies/procedures.
- Able to identify HMO plans.
- Familiarity with software packages and navigation techniques.
- Excellent human relations skills-ability to work with patients and families in stressful situations.
EDUCATION AND EXPERIENCE REQUIRED:
- High school diploma or equivalent required
- One year of patient financial services required
- One year experience with insurance plans.
Job Summary:
The primary role of the financial counselor is the financial assessment and financial clearance of all patients with balances due, either balance after insurance or true self-pay. The financial counselor will establish repayment of the patient portion due based on established repayment guidelines.. The financial counselor will request deposits from all patients with a patient portion due. The financial counselor meets established goals set forth for the role
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
