Financial Specialist FT Variable Shift at AdventHealth

Date Posted: 1/12/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day

Job Description


Financial Specialist II Full Time AdventHealth Zephyrhills Day Shift

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

  • FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
  • Leapfrog Hospital Safety Grade A Spring/Fall 2018
  • One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
  • Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
  • First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

Work Hours/Shift:

Full Time Variable Shift


You Will Be Responsible For:

  • Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service.  Accounts are correctly completed
  • Completes quick registration / pre-registration / registration / admission process within established timeframes – meets or exceeds wait time goals  
  • Maintains acceptable QA score. Corrects error list in a timely manner
  • Multitasks effectively; navigates multiple computer systems and applications with proficiency
  • Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records
  • Obtains  / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.
  • Demonstrates knowledge of insurance for proper classification and coding
  • At times, floats to other registration areas/shifts etc. to assist with department and patient needs
  • Performs accurate and timely scanning of physician orders and other items into the scanning system
  • Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise
  • Performs accurate and timely admitting and status change functions as required
  • Schedules patients as needed / required
  • Enters accurate and appropriate account notes
  • Completes rep log as required
  • Performs PBX functions as required
  • Performs accurate cashiering functions, posting, balancing, deposits, notations
  • Demonstrates knowledge and ability in using department equipment including periods of downtime
  • Ability to generate patient/visitor/employee event reports as needed
  • Other duties as assigned by Supervisor or Manager/Director

What You Will Need:

  • High school diploma, GED
  • Ability to read and communicate effectively in English
  • Strong written and verbal communication skills
  • 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
  • Multitask proficiently, using multiple computer systems, applications and technology
  • 2+ years experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company*
  • *May consider and train internal FHZ applicants with little to no experience who have successfully completed 90 days and are considered a role model in their current department
  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
  • ICD-10, CPT, medical terminology
  • Explains hospital charges and payment options and programs; collects monies due at time of service
  • Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
  • Interpret and explain insurance benefits
  • Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
  • Prior sales and/or collections experience preferred
  • Prior experience with guest service industry particularly with a high-end hotel, airline etc. preferred
  • Direct experience in a hospital Admitting department preferred

Job Summary:

Patient Access is the gateway to the hospital. Associates professionally interview and register / admit patients; verify  demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. Registration areas include Emergency, Outpatient and Surgery and the shifts may include working nights/weekends/holidays.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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