FT-Consumer Access Supervisor- Wednesday – Saturday, Variable shifts as needed at AdventHealth

Date Posted: 9/11/2021


Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Shift
    3 - Night

Job Description


Consumer Access Supervisor- ( FRI-MON) -AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

Top Reasons to Work at AdventHealth Tampa

  • Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

Work Hours/Shift: Full Time-

Wednesday – Saturday, Work/Shift Hours - Variable based on department needs.


The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members’ schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.


  • Working supervisor of the day-to-day operations of the team and department
  • Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
  • Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
  • Responsible for training and evaluating team members
  • Responsible for coordinating and setting up schedules for team members’ training and education sessions
  • Responsible for monitoring the department’s work for accuracy and workflow
  • Identifies own learning needs and seeks opportunity for growth
  • Keeps up with assigned workload and seeks assistance when necessary
  • Communicates all team member situations to the manager
  • Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
  • Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
  • Maintains rapport with ancillary departments
  • Works with Talent Acquisition for staffing needs
  • Responsible for ensuring team members are oriented to the department at time of hire
  • Responsible for addressing progressive counseling according to policy
  • Performs other duties as assigned


  • Mature judgement in dealing with patients, physicians, and insurance representatives
  • Intermediate knowledge of Microsoft programs and familiarity with database programs
  • Ability to operate general office machines such as computer, fax machine, printer, and scanner
  • Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
  • Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
  • Ability to manage diverse personalities
  • Ability to adapt in ever changing healthcare environment
  • Ability to follow complex instructions and procedures, with a close attention to detail
  • Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
  • Exceptional customer service skills
  • Advanced understanding of insurance knowledge and benefits
  • Advanced understanding of hospital electronic medical report (EMR) system
  • Basic medical terminology
  • Must be able to read, write, and speak conversational English


    • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
    • Intermediate medical terminology
  • Bilingual – English/Spanish


  • Associate’s degree OR two years of direct Patient Access experience


    • Lead or supervisory experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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