FT-Operational Excellence Specialist -WFD Office Location at AdventHealth

Date Posted: 9/27/2021


Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Shift
    1 - Day

Job Description


 Operational Excellence Specialist -AdventHealth West Florida Division

Location Address:14055 Riveredge Drive, Suite 150, Tampa, FL 33637

Top Reasons to Work at AdventHealth WFD:

  • Part of a renowned faith based, not-for-profit, health care system;
  • 11,000+ Employees
  • 10 Acute Care Hospitals
  • Leading Edge Technology and Innovations that enables us to deliver our brand of whole-person care;
  • Strong emphasis on Living our Service Standards (Love Me/Keep Me Safe/Own It/Make It Easy)
  • To learn more, visit our website (https://networkofcare.com/official-site)

Work Hours/Shift: Full Time Days


The primary role of the Operational Excellence Specialist is to support the West Florida Division Department of Operational Excellence. Under the direction of department leadership, the position is responsible for assisting in identifying new projects and initiatives designed to improve efficiency and/or achieve cost savings across the West Florida Division. Maintains qualitative/quantitative reports, dashboards, and PowerPoint presentations to support departmental initiatives and activities. Ensures that assigned data/reports are distributed timely and accurate data is presented in a format that can be readily used to monitor/improve performance. Prepares materials and participates at relevant meetings with divisional and hospital leadership. 


  • Working in conjunction with departmental and hospital leadership, identifies areas of opportunity for improvement. Performs qualitative and quantitative analysis to support recommendations.
  • Serves as project coordinator for assigned initiatives.  Manages assigned projects from discovery phase through implementation under the directions of his/hers superior.
  • Applies statistical techniques, data mining and direct observations to evaluate processes and performance.
  • Conducts research as required to successfully complete assigned projects. Collects data to support value-add improvements and outcomes, operational efficiencies and/or improved financial performance. Maintains meaningful and impactful analyses and tracking metrics based on collected data.
  • Prepares various reports, dashboards and PowerPoint presentations to effectively communicate initiates to appropriate leadership and key stakeholders.
  • Supports annual fiscal budgeting process and planning in operational expense management by integrating internal and external best practices and divisional cost saving initiatives. 
  • Other duties as assigned.


  • Excellent analytical, quantitative and problem-solving skills.
  • Advanced skills in Microsoft Excel, Power Point, and Word.
  • Ability to organize, prioritize and manage multiple projects and assignments.
  • Ability to work with data that is of sensitive and confidential nature.
  • Knowledge or exposure to the application of statistical analyses, predictive modeling and their practical application to improvement projects.
  • Demonstrates interpersonal skills with the ability to communicate effectively both verbally and written.
  • Working knowledge of or ability to learn and work with appropriate Joint Commission standards and AHCA/CMS regulations and information.


  • Bachelor’s degree in business, finance or healthcare-related field
  • Minimum one to three years’ experience in business, finance or healthcare-related field.


  • Master’s degree in healthcare administration, business, finance or healthcare-related field
  • At least three years’ experience in business, finance or healthcare-related field.
  • Experience in healthcare analyitics
  • Project management experience
  • Process management experience


  • Exhibits AHS values and integrity in all interpersonal contacts.  Establishes and maintains courteous, tactful and professional level of interpersonal skills necessary to deal effectively with customer and populations serviced, including: Patients, guests, co-workers, general public, medical staff and external business associates.  Adheres to all policies and procedures.
  • Demonstrates effective oral and written communication skills; maintains required level of confidentiality; interacts effectively with employees at all levels.
  • Effectively acts as strategic partner with departmental leadership addressing patient safety and risk management matters while driving. programs that support performance improvement, safety, risk and quality objectives and culture.
  • The Operational Excellence Specialist represents the West Florida Region, physically located in the West Florida Region/Tampa Bay area and reports to the West Florida Division Region Administration.  This individual maintains and exemplifies the highest professional manner at all times.


  • Analysis & Critical Thinking: Strong problem solving, analysis, planning, and organizational skills
  • Conveys information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message. Listens actively to others.
  • Identifying and understanding issues, problems, and opportunities by comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, and taking action that is consistent with available facts, constraints, and probable consequences.
  • Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
  • Establishing an action plan for self to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
  • Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. 
  • Communication: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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