Network Access Center Specialist - 100% Remote at AdventHealth

Date Posted: 7/11/2021

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Tampa, FL
  • Date Posted:
    7/11/2021
  • Job ID:
    21019204
  • Job Family
    Clinical/Medical Informatics
  • Shift
    1 - Day

Job Description


Description

Network Access Center Specialist at AdventHealth - Remote 

Location Address: 100% Remote 

Work Hours/Shift:

Full Time- Days, 40 hours per week

You Will Be Responsible For:

  • Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
  • Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
  • Demonstrates empowerment to successfully resolve customer inquiries
  • Adhere to all established workflows, scripting, and department greetings
  • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, WFD Network Access Center colleagues, and leaders
Qualifications

Qualifications

What You Will Need:

  • High-school diploma or equivalent
  • One year prior experience in a call center or customer service environment
  • Bilingual in Spanish is preferred but not required

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

VIEW ALL JOBS BY:
Location | Organization | Category | Job Function