Network Access Center Specialist Zephyrhills Full Time Days at AdventHealth

Date Posted: 1/14/2022

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Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    1/14/2022
  • Job ID:
    22000457
  • Job Family
    Nursing
  • Shift
    1 - Day

Job Description


Description

Network Access Center Specialist AdventHealth Medical Group West Florida

Location Address: 6748 GALL BLVD, Zephyrhills, FL 33542

Top Reasons to Work at AdventHealth Medical Group West Florida

  • Rollover PDO with service year increases in accrual
  • Comprehensive benefits package; including tuition reimbursement and matching 403b plan
  • Patient facing positions receiving company paid initial sets of scrubs
  • Company Discount programs
  • Growing Organization 
  • Reimbursement for clinical position certifications

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

  • Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
  • Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
  • Demonstrates empowerment to successfully resolve customer inquiries
  • Adhere to all established workflows, scripting, and department greetings
  • Create delightful customer experience by setting proper expectations and consistently following through with end- users
  • Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
Qualifications

What You Will Need:

  • High-school diploma or equivalent
  • One-year prior experience in a call center or customer service environment
  • Bilingual in Spanish 

Job Summary:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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