Operations Manager Centra Care Arden FT Days at AdventHealth

Date Posted: 1/6/2022


Job Snapshot

  • Job Schedule
  • Location:
    Arden, NC
  • Date Posted:
  • Job ID:
  • Job Family
  • Shift
    1 - Day

Job Description


Operations Manager AdventHealth Centra Care

Location: 436 Airport Rd, Arden, NC 28704                

Top Reasons To Work At AdventHealth Centra Care:

  • Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
  • Fulfilling work with people who treat you like family.
  • Excellent benefits, market-driven wages and career development opportunities.
  • Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
  • Opportunities for advancement as we expand our network across the nation.

Work Hours/Shift: Full Time; Monday to Friday 8am to 5pm

You Will Be Responsible For:

  • Demonstrates through behavior AdventHealth’s core values of Keep Me Safe, Make It Easy, Love Me, and Own It.
  • Responsible for recruiting, staffing, orienting, training, disciplining, and evaluating personnel in accordance to personnel policy and employee relations laws.  Reviews employee time and attendance and monitors employee staffing, turnover, overtime, and absenteeism.   
  • Responsible for fiscal management of the center operation including development and implementation of annual budget, cost management and revenue generation, accounts payable, and daily financial practices.
  • Rounds with team members and patients to ensure the patient experience standards are upheld.
  • Onboards and trains team members.
  • Maintains the safe and efficient operation of the center by monitoring work orders and equipment safety, overseeing vendors, and making appropriate recommendations for improving center.
  • Manages the center operating activities so that services are provided in a manner that meets all applicable regulatory licensure and accrediting regulations.  Maintains Quality Assurance Program to monitor and control department services
  • Investigates and responds appropriately to all complaints and takes effective corrective action and involves the appropriate parties as necessary.
  • Works collaboratively with leaders at Centra Care and AdventHealth regional system operations, business development & facilities teams to ensure alignment with development & execution of strategic plans
  • Supports Physician Enterprise activities, contributing to the engagement and productivity of physicians and advanced practice professionals
  • Communicates with key Corporate clients on a routine basis to monitor customer satisfaction.  Attends appropriate networking events.  Identifies business opportunities and initiates appropriate follow-up from Account Managers.
  • Responsible for various aspects of Accounts Receivable Management including updating staff on changes, monitoring claims, responding to correspondence requests and ensuring timely submission of reports.
  • Submits required reports. Identifies needs and opportunities and makes recommendations for change.  Implements problem-solving mechanisms in both routine and emergency situations.
  • Performs front desk duties, drug screens and if licensed – clinical support duties to ensure smooth operation of center and to reduce overtime expenses.
  • Maintains proficiency in registration, materials management and human resource panels in AdventHealth Centra Care computer system.

What You Will Need:

  • Bachelor’s Degree or higher
  • 5+ years Medical office or retail management experience
  • Clinical background/experience
  • Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.

General Summary:

The Operations Manager who under the general direction of the Director(s), has responsibility and accountability for directing all activities within the center.   Centra Care center level strategic priorities that support both Centra Care and regional system priorities.  Directs activities related to all aspects of a walk-in medical center according to the philosophy, policies, procedures, and objectives of the hospital and units of responsibility.  Responsible for personnel, environmental control, assistance to physicians, equipment, and material control, supervising all activities within the center, and preparing and implementing an approved budget.  Leads center performance to accomplish the delivery of our mission through consumer centric urgent and occupational services that practices outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Represents AdventHealth Centra Care in community events, civic partnerships and business development efforts.

Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.  This position actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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