Patient Access Manager at AdventHealth

Date Posted: 10/19/2019

Job Snapshot

  • Job Schedule
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Wesley Chapel

Job Description


Patient Access Manager AdventHealth Wesley Chapel

Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544

Top Reasons to Work at AdventHealth Wesley Chapel

From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness

Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
50,000 sq ft community Health & Wellness Center
Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco



Work Hours/Shift:

FT Time/Days


  1. Participate and collaborate with Senior Management staff and fellow Patient Access Leaders to continuously raise the level of service provided by staff to all of the hospital’s customers

  2. Communicates with courtesy when interacting with internal or external customers, in person or on the telephone.

  3. Respects patient privacy, confidentiality and dignity

  4. Participates in Quality Improvement activities to improve processes and patient care

  5. Manages each departmental function and productivity

  6. Assures that all departmental staff efforts are organized for maximum efficiency, control and productivity, training and cross-training of personnel

  7. Develops and assigns realistic and innovative performance goals, providing ongoing reports, and communicating to staff on regular basis

  8. Conducts training meetings with staff as needed to ensure that employees are developed and adequately educated

  9. Monitors departmental activity to assure compliance with regulatory agencies or third party payers

  10. Develops and maintains internal controls to ensure all pertinent billing/reimbursement information is obtained at time of registration and patients are processed efficiently and courteously.

  11. Maintains budgeted FTE equivalent for responsible departments

•               Manages Patient Scheduling activities

  • Develops and maintains internal controls to assure efficient and effective scheduling of outpatient diagnostic procedures or tests performed throughout the hospital

  • Monitors patient scheduling activities to assure they meet or exceed performance goals

  • Manages Patient Registration and Pre-Registration activities

  • Maintains a strong pre-admission program to maximize available processing time between patient scheduling and patient arrival for testing/surgery.  Minimizes direct patient contact upon pre-scheduled patients arrival to the hospital.  Ensures 90% of scheduled patients are pre-registered, including insurance verification of benefits and patient notification of co-payment due at time of admission.

  • Monitors patient wait time and continually strives to minimize the amount of time patients wait from point of arrival to registration and referral to medical service area

  • Manages Insurance Verification and Pre-certification activities

    • Monitors pre-certifications to ensure that 100% of all required pre-certifications are obtained.

    • Ensures accuracy and completeness of insurance verification and pre-certification activities

  • Manages Pre-collection activities

    • Establishes pre-collection goals for each registration department and financial counselors.

    • Monitors pre-collections and ensures that pre-collection goals are achieved

    • Ensures that all self-pay patients receive appropriate financial counseling, medical assistance screening and charity care and/or equitable pricing discount determinations

    • Processes the monthly Pre-collection bonus information and submits to Human Resources and payroll




  • Incumbents must possess the knowledge, skills and abilities and be able to explain and to demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    Must possess an in-depth understanding of Patient Access functions and processes and how to develop and manage relationships with physicians, nursing, ancillary departments and staff.  Must also possess a thorough knowledge of health insurance and manage care payer guidelines and practices.

  • Basic knowledge of the following:

  • EHR Programs (Cerner)

  • Revenue Cycle process in a healthcare setting

  • Medical terminology

  • Hospital and professional billing processes

  • Superb customer service, teamwork and conflict resolution skills

  • Efficient time management skills and ability to multi-task

  • Excellent writing, oral and interpersonal communication skills

  • Exceptional organizational, planning, coordinating and collaborating skills

  • High proficiency in MS Office Suite


  • Associates degree in related field

  • Minimum 3 years of experience in Hospital Business Office/Registration management position dealing directly with patients, physicians, nursing and ancillary departments



  • Bachelor’s degree in healthcare administration, business administration or related field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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