Patient Access Service Rep PRN Day at AdventHealth

Date Posted: 11/22/2019

Job Snapshot

  • Job Schedule
    Per Diem
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Carrollwood

Job Description

Patient Access Service Rep PRN Day AdventHealth Carrollwood (Westchase)

Location Address: 7171 North Dale Mabry Highway Tampa, Florida 33614

Top Reasons to Work At AdventHealth Carrollwood
  • Family-like culture
  • Teamwork driven both inter Dept and multidisciplinary
  • Positive working climate to support a well-balanced work life balance
Work Hours/Shift:
You Will Be Responsible For:
  • Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service. 
  • Registers patients for Outpatient and Inpatient services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Patient Access Leadership.
  • Responsible for placing clear and thorough financial assessments, authorizations/pre-certs, and/or benefit memos on patient accounts to ensure expeditious billing and to protect financial standing of AdventHealth.
  • Meets or exceeds accuracy standard goal determined by Patient Access Leadership.
  •  Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation.
  • Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect financial standing of AdventHealth. 
  • Performs eligibility and benefits verification applicable to patients visit.  Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. 
  • Specifically takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely.
  • Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership in order to offer continuous patient service and be available for all clinical partners registration needs. 
  • Maintains schedule flexibility and exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.
  • Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information.
What You Will Need:


  • Basic computer skills.
  • Proficient in using multiple computer applications interchangeably.
  • Communicates professionally with an acceptable use of English and spelling.
  • Ability to follow directions.
  • Works independently in most situations while multitasking.
  • Capable of working with people of various diverse backgrounds.
  • Customer service skills.
  • Typing skills equal to or greater than 27 words per minute net. 
  • Knowledge of computer programs including Cerner, Registration screens preferred
  • Medical Terminology preferred
  • Successful completion of AdventHealth Registration Training class (training will be provided post-hire, if not previously completed) preferred.


  • High School diploma or GED
  • Prior Collections Experience preferred
Job Summary:

Under supervision, registers Emergency service patients in a fast paced environment.  Meets or exceeds accuracy and upfront collection standard goals monthly.  Completes registration at patient’s bed side, ensuring patients have been educated on Emergency Department benefits and financial responsibility to hospital, documenting all attempts accordingly.  Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function