Patient Account Representative at AdventHealth

Date Posted: 10/10/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Medical Group West FL

Job Description


Patient Account Repersentative AdventHealth Medical Group West Florida
Location Address: Cariology Assoc of Carrollwood
Top Reasons to Work at AdventHealth Medical Group West Florida

  • Rollover PDO with service year increases in accrual
  • Comprehensive benefits package; including tuition reimbursement and matching 403b plan
  • Patient facing positions receiving company paid initial sets of scrubs
  • Company Discount programs
  • Growing Organization 
Work Hours/Shift:
Full Time 
You Will Be Responsible For:
  • Work with offices to resolve billing tasks to prepare claims for submission to insurance companies 
  • Work directly with the Physician practice and/or patient to get a claim processed and paid 
  • Review and assist Physician office and Central Billing Office with appeals of unpaid and denied claims 
  • Work tasks related to RTE and claim denials to find resolution and obtain payment
  • Verify patients' insurance coverage through eligibility system, contacting patient or calling insurance company 
  • Assist office with referrals and authorization process
  • Assist Central Billing Office with obtaining copies of Medical Records
  • Provide training and education to front office staff to include: eligibility, authorizations, tasks, claim edits and denials. 
  • Provide software training relating to front office duties and skills necessary related to revenue cycle 


What You Will Need:

  • High School Diploma or Equivalent
  • 1 years’ experience working in health care or completed a certificate or degree from a medical billing program
  • Experience working with ICD-9, ICD-10 and CPT coding 
  • Insurance and A/R experience specific to eligibility, authorizations and claim denials
  • Associates Degree; NextGen, Cerner and Athena Software experience preferred

Job Summary:

The Patient Account Representative is responsible for maintaining patient accounts by assisting Physician staff and the Central Billing Office to resolve issues related to Revenue Cycle. The Patient Account Representative may provide training to the Physician practices to facilitate resolution of patient accounts by training about insurance companies, government agencies and patients in the payment for services that have been provided.  The Patient Account Representative will respond to questions, research discrepancies and insurance denials while following Florida Hospital policies and procedures for billing and account management.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function