Patient Service Representative at AdventHealth

Date Posted: 6/7/2021

Job Snapshot

  • Job Schedule
  • Location:
    Burleson, TX
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day

Job Description


Patient Service Rep -  Texas Health Huguley- operated as joint venture between Texas Health Resources and AdventHealth

Location Address: 12001 South Freeway, Suite 101, Burleson, TX 76028

Top Reasons to Work At Texas Health Huguley, Burleson, TX

  • Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
  • Award winning facility and departments including “Great Place to Work” by Becker’s Hospital Review and Gallup.
  • Work with the latest technology and top experts including “Daisy Award” recipients while on the way to Magnet status—2020.
  • Amazing medical benefits through Aetna plus an onsite full-service fitness center.
  • Growth opportunities designed for each employee.
  • Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.  

Work Hours/Shift:

Full Time

5:45am - 2:30pm Monday - Friday

You Will Be Responsible For:

  • Responsible for the clerical duties for the Admitting and Registration of patients.

  • Uses professional discretion to ensure confidentiality of information concerning employees, patients and the hospital, as outlined in hospital policies.

  • Protects the legal and financial standing of the hospital by obtaining appropriate signatures on consent to treat forms and required assignment of benefits forms, adhering to written policies and procedures.

  • Each patient service representative is cross-trained in admitting/emergency room for assistance in those areas, if needed.

  • Assigns diagnosis codes on accounts based on physician orders, i.e., In-Patients, Out-Patients, Short-Term Care, Physical Therapy, Cardiac Rehabs, etc.

  • Responsible for completing registration, pre-registration, verification and authorization for ancillary departments, if required.

  • Reviews and updates assigned reports within 24 hours of receipt, as requested.

  • Responsible for the financial duties for the Admitting and Registration of patients.

  • Collects correct data from patients while pre-registering and registering.

  • Obtains eligibility for patients while pre-registering and registering.

  • Meets all pre-certification requirements according to insurance specifications.

  • Performs all follow-up that is required (copying of i.d. cards, collection of co-pay and deductible, etc.) in a timely manner.

  • Ensures that the Daily - Admit/Reg personnel must update the their errors received from RQI within one business day.

  • Determines proper financial class and payor codes while establishing the estimated financial responsibility of the patient and insurance company.  Communicates to the patient and/or guarantor the financial policies of the hospital.

  • Assesses the need for pre-certification and authorization while following established guidelines for each patient in order to ensure payment from payors.

  • Patient service representatives will assist self-pay patients in completing the patient financial questionnaire.

  • Ensure primary care physician referral is given and recorded in log.

  • Ensure appropriate flow of patient to nursing.

  • Responsible for payments and valuables from patients, and acts as a cashier for the organization.

  • Receives cash and check payments from patients, records appropriately and puts in safe as department requires.

  • Receives valuables from patients and puts in safe as department requires.

  • Makes change if required by Coordinator.


What You Will Need:


Job Summary:

Under the general direction of the Operations Manager, performs pre-registry, insurance verification, registry, per-certification, in-house follow-up and discharge for patients to the Texas Health Huguley Surgical Center in a pleasant and accurate manner.  Handles payments and valuables from patients, and acts as a cashier for the organization.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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