Patient Services Supervisor Food Services at AdventHealth

Date Posted: 9/22/2021


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Nutritional Services
  • Shift
    1 - Day

Job Description


Patient Services Supervisor AdventHealth Shawnee Mission

Location Address: 9100 W. 74th Street, Mission, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

  • Up to $5000 sign on bonus with two year agreement
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite child care center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Full Time

You Will Be Responsible For:

  • Establishes goals and oversees implementation of patient food services needs based upon medical direction, patient population and hospital guidelines.
  • Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
  • Supervises the daily activities of subordinates and assigns responsibility for specific work or functional activities. Trains new employees. opening and closing kitchen cafe, verifies patients diets as needed
  • Supervises all staff by assigning work, training, evaluation performance, progressive discipline and recommending termination as is appropriate and handles hiring
  • Ensures departmental compliance with applicable regulations, internal/external standards, policies and procedures
  • Performs duties as a customer experience ambassador, diet clerk, transporter or other positions based on need
  • Performs other duties as assigned

What You Will Need:

• Highs School education or equivalent

• 2+ Years of Position-Related Experience (includes both experience acquired at SMMC and elsewhere)

• 2+ Years of management and supervisory experience in restaurants or institutional food service

• ServSafe Certification

Job Summary:

Under the direction of the Patient Services Manager, the Patient Services Supervisor is responsible for supervising the patient services areas within Nutritional Services, including patient trayline, patient tray delivery, patient experience ambassadors, diet office and diet clerks. The Patient Services Supervisor works alongside the Patient Services manager to ensure we are meeting providing the highest level of customer service to all patients and guests. Supports Patient Services Manager with department Patient Experience Initiatives. Supervisor effectively collaborates with leaders, staff and volunteers to provide service recovery and develop a proactive approach to improve the patient experience with the goal of providing Personalized Patient Care, Every Patient, Every Time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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