Referral Specialist Hospice FT Day at AdventHealth

Date Posted: 10/7/2020

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day

Job Description


Referral Specialist - AdventHealth Hospice Care

Location Address: 480 W. Central Parkway, Altamonte Springs, FL 32714

Top Reasons to work at AdventHealth Hospice Care

  • AdventHealth Hospice Care is the only not-for-profit, faith-based, Hospice provider in the Greater Orlando Area
  • We are part of the largest healthcare system in the area, AdventHealth
  • For almost 30 years, we have provided compassionate care to patients and families during their time of need
  • We are a growing organization looking for special talent to come and grow with us
  • Besides offering world-class entertainment at the theme parks, the Central Florida area boasts many other entertainment options, such as state parks, nearby beaches, restaurants, performing arts, and professional sports
Work Hours/Shift:  
  • Full Time Day Shift
  • 10am - 630pm, must be able to work every other weekend. 
You Will Be Responsible For:

Provides telephonic support to patient referral sources to initiate patient admission.  

1.    Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record and in log.

2.    Dispatches an Admissions Nurse or Hospital Liaison Nurse to assess the patient and begin the admission process and development of plan of care. Updates and checks nurse scheduler frequently to ensure that appropriate appointments are being scheduled.

3.    Communicates by telephone and electronically information to and from nurse regarding the patient and updates patient records to incorporate new information.  Orders special equipment or supplies as requested by the Admissions Nurse or Hospital Liaison Nurse.

4.    As needed, requests the RN on duty to obtain the physician’s orders for hospice service referral for patient’s that do not have a physician order and documents

5.    Communicates to Patient Care Managers – Teams, triage and account representatives of new referral and requests assignment to team.  Documents team assignment in patient records.


What You Will Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made when requested, to enable individuals with disabilities to perform the essential functions.

A.     Education and Training:  High School diploma or GED required.  Associate’s degree (A.A.), preferred.  An equivalent combination of education and experience may be substituted at the discretion of the Administrator.

B.     Experience:  Minimum of 3 years of administrative or clerical experience.  Healthcare experience, call center experience or related is preferred.

C.     Certificates and Licenses Required:  No certification or license is required.


Job Summary:

The Referral Specialist is responsible for responding to each telephone call regarding a patient referral for hospice services to Hospice of the Comforter by acquiring the demographic information, populating the patient records and scheduling the Admissions Nurse or Hospital Liaison Nurse to visit the patient

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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