Regional Director Consumer Access at AdventHealth

Date Posted: 9/25/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    9/25/2020
  • Job ID:
    20021005
  • Job Family
    Accounting/Finance
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description


Description

Regional Director Consumer Access - AdventhHealth Shawnee Mission

Location Address: 

9100 West 74th Street, Merriam, KS 66204

 

Top Reasons to Work At AdventHealth Shawnee Mission

 
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite child care center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses
Work Hours/Shift:


Full Time Days

Monday – Friday
8:00AM – 5:00PM
You Will Be Responsible For:                     
 
  • Ensures all patient accounts are created, verified, authorized and/or preregistered in timely manner with appropriate follow up for account completion and up-front collection in all registration areas.
  • Ensures full compliance with team protocols to minimize avoidable denials from payers and accuracy of Consumer Access functions including but not limited to insurance verification, authorization, and referrals.
  • Reporting to the Consumer Access Executive Director, directs operational oversight as the subject matter expert in the delivery of all Consumer Access services in the market to ensure consumer centric, results-oriented performance in alignment with the mission and vision of AdventHealth.
  • Provide strategic leadership of patient registration, quality assurance, time of service collections, and consumer services in multiple departments across facilities within the market as the subject matter expert in a multi-disciplinary approach to all Consumer Access services.
  • Meets monthly budget goals by managing staff levels that are within set labor standards and limiting use of overtime for Consumer Access in order to offer prompt patient service. Regularly reviews monthly budget and volume reports. Limits use of overtime by monitoring productivity. Ensures employee performance and attendance documentation is current and accurate.
  • Monitors staffing levels to maintain performance and contribute toward departments key performance indicators while meeting budgetary constraints.
  • Strategically designs the Patient Access process to meet or exceed key performance indicators as identified by AdventHealth Corporate, related to financial metrics, regulatory compliance requirements and patient experience initiatives.
  • Translate strategies into operational plans to deploy all strategies across systems. Assists in the annual review and updating of all policies and Standard Operating Procedures pertinent to areas of responsibility.

Qualifications
What You Will Need:
Job Summary:

Consumer Access Regional Director serves as the market leader integrating practices in coordination with clinical executives, facility executive leadership, and revenue management executives. Reporting to the Consumer Access Executive Director, directs operational oversight as the subject matter expert in the delivery of all Consumer Access services in the market to ensure consumer centric, results-oriented performance in alignment with the mission and vision of AdventHealth.  Provide strategic leadership of patient registration, quality assurance, time of service collections, and consumer services in multiple departments across facilities within the market as the subject matter expert in a multi-disciplinary approach to all Consumer Access services. Articulate clear ongoing communication and proactively engages in problem resolutions for patients, physicians, administration, and other internal or external customers including serving as a market liaison to facilitate discussions and questions regarding Consumer Access processes, performance improvement directives and upfront avoidable claims reimbursement issues. Performs administrative or leadership duties in the absence of the Executive Director.  Identifies latent skills in staff and provides opportunities for personal and professional development.  Actively participates in providing outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. 



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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