Registration Representative AdventHealth OP Rehab Celebration at AdventHealth

Date Posted: 6/6/2021

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    6/6/2021
  • Job ID:
    21014062
  • Job Family
    Patient Financial Services
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description
Registration Representative – Rehab - AdventHealth OP Rehab Celebration
Location Address: 400 Celebration Pl, Suite C200, Celebration, FL 34747

Top Reasons to work at AdventHealth OP Rehab

  • Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
  • Fulfilling work with people who treat you like family.
  • Excellent benefits, market-driven wages and career development opportunities.
  • Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
  • Opportunities for advancement as we expand our network across the nation.
Work Hours/Shift: 9:30am-6:30pm Monday - Friday
You Will Be Responsible For:

  • Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

  • Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of Florida Hospital. 

  • ​​​​​​​Meets or exceeds accuracy standard goal determined by Rehabilitation and Sports Medicine Leadership.  Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation.

  • Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing of Florida Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership.
  • Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
  • Takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely. During peak registration times, supports department by ensuring patients are processed through system protocols quickly, as outlined by Rehabilitation and Sports Medicine customer service escalation plan.
  • Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime. 
  • Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion.  Monitors patient wait and registration times.  Enables center to achieve current standard of patient wait times.  Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Rehabilitation and Sports Medicine Leadership.
  • Oversees prompt faxing of treatment plan of care, Status/Discharge Reports to physician’s office, insurance companies, Work Comp, and other entities as required. Requests signed prescriptions as needed. For Outpatients, Only - Monitors audit error reports and updates Medicare accounts, as needed.

  • Assists staff with patient care, treatment, and other tasks by correctly and promptly carrying out assigned activities/duties.

  • Complies with FH Compliance Plan, rules, and regulations of all local, state, and federal agencies, and with the standards of all accrediting bodies and payers as evident through documentation reviews, tracers and rounding results. Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information.

Qualifications

What You Will Need:

  • High School Diploma or equivalent (G.E.D.) (Preferred)
  • Medical office experience (Preferred)

Job Summary:

The Registration Representative, under general supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership.  Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of Florida Hospital.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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