Scheduling Clerk AdventHealth Medical Group West Florida Ocala at AdventHealth

Date Posted: 4/3/2021

Job Snapshot

  • Job Schedule
  • Location:
    Ocala, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day

Job Description


Scheduling Clerk AdventHealth Medical Group West Florida Ocala

Location Address- Ocala, FL

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

Growing Organization 

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

  • Checks all voice messages daily and follows up on scheduling request.
  • Reviews next day schedule and promptly follows up on missing elements.
  • Accurately searches for patient information during the scheduling process to avoid duplicate medical record.
  • Accurately verifies patient insurance information and assigns the proper insurance plan and financial class in HIS.
  • Accurately verifies/obtains patient demographic information during scheduling process.
  • Verifies that physician orders have appropriate signature and diagnosis information.
  • Validates procedure/test scheduled is appropriate to physician orders.
  • Understands all preps for any procedure or surgeries and communicates preps to physician and/or patient at time of scheduling.
  • Comprehends CPT and procedure codes provided to physician offices
  • Accurately gives instructions and/or procedure preparations to patients and physician offices.
  • Creates QPA for all scheduled accounts.
  • Promptly uses the HPF system when completing the scheduling process to ensure account is assigned to insurance verification.
  • Other duties as assigned.

What You Will Need:

  • High School diploma or equivalent required
  • Communication skills are a must/plus, incumbent must be able to function effectively under stress. 
  • Familiarity with software packages and navigation techniques.
  • Must be able to work under high stress volumes, multi task, detail oriented and works independently.
  • Knowledge of medical terminology required. 
  • Previous work experience in a radiology outpatient setting required.

Job Summary:

Primary function is to schedule and create QPA accounts for patient diagnostic imaging to include the use of on line ordering systems, authorizations, obtain a good rapport  with physician office staff for follow up.  Answering incoming calls in a professional manner from physician office and patients requesting appointments. Returning calls within 24 hours on all messages left.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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