Senior PC Support Technician at AdventHealth

Date Posted: 10/17/2020

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Information Systems
  • Travel
    Yes, 50 % of the Time
  • Shift
    1 - Day

Job Description


Senior PC Support Technician | Shawnee Mission Medical Center

Location Address: 9100 W 74th St, Shawnee, KS 66204

Top Reasons to Work at AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
  • Award-winning IT Department
Work Hours/Shift:
  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications.  This includes installation and relocation of devices, as required
  • Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware
  • Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems
  • Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user
  • Enter and update Helpdesk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation
  • Contribute to maintaining inventory and spare hardware, and related inventory records. Assist with site walk-through and audits, to ensure accurate equipment and compliance
  • Provide image builds and/or modifications to manager for validation
  • Maintain and manage inventory and spare hardware, and related inventory records. Track and report suspect items to manager
  • Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate and report up technologies that may be deemed appropriate for the business. Provide ROI analysis, if warranted
  • Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results
  • Direct, guide, and/or mentor Associate and Intermediate-level IT Support Technicians, to improve teamwork, knowledge, and customer service. Provide assistance and share subject-matter expertise with team
  • Work closely with inventory and purchasing processes to support needed projects
  • Lead out and manage other desktop projects, as required. Identify roadblocks and make recommendations for completion of projects
  • Be able to assess end user devices at all entities to determine whether they meet the AIT standards. Make recommendations to the facility managers and/or directors as to what needs to be replaced


What You Will Need:

Education and Experience Required:

  • Associate Degree in IT-related field or the equivalent of technical education.
  • 5+ years of experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment

Licensure, Certification or Registration Required:

  • A+ Certification
  • Security Network+ Certification
  • Microsoft Technology Associate Certification

Knowledge and Skills Required:

  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Lync)
  • Knowledge of all current Microsoft Desktop Operating Systems
  • Familiar with Active Directory and SMS
  • Familiar with Mobile Devices (iOS, Android/WP)
Job Summary:

This position is primarily responsible for troubleshooting IT Support Technician issues. The Senior Technician will provide accurate and timely support services for all end user hardware, software and peripherals and will also become the direct interface to the customer on behalf of other technical teams. This includes providing remote PC support and troubleshooting, implementing approved software, testing prototypes and assisting with evaluations and recommendations of vendor packages. This is an hourly position which requires taking on-call and is essential to the job role.

The Senior IT Support Technician will consult with management and staff regarding end-user equipment problems or malfunctions and recommend solutions.  The Technician will direct and assist with end-user training, provide clear documentation, and mentor other IT Support Technician team members. The Technician will also provide status reports, problem-resolution summaries, and inventory reports as required.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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