Service Line Manager-Inst - FT/Day at AdventHealth

Date Posted: 2/7/2020

Job Snapshot

  • Job Schedule
  • Location:
    Orlando, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Orlando

Job Description



Service Line Manager-Inst - AdventHealth Orlando (Ginsburg Tower)

Location Address:  601 EAST ROLLINS STREET

Top Reasons to work at AdventHealth Orlando
  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year


Work Hours/Shift:    Full Time / Day

You Will Be Responsible For: 

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

  • Divisional leadership oversight of service line, initiatives, staff.
  • Collaborates with regional and multistate Advent Health Acute Care Services (ACS) and Integrated Health Services (IHS) to standardize care and develop destination care programs.

  • Collaboration with Private and Employed physicians to advance institute initiatives


  • Demonstrates support of hospital and department policies, procedures, and guidelines to remain in accordance with requirements for employment, including, but not limited to: compliance policy and procedures, fire and safety regulations, hospital dress code.


  • Assists in service line proformas, capital equipment planning, and supply chain management. Performs market analysis, monitors industry trends and researches the leading surgical and procedural opportunities for innovation and expansion of programs.
  • Assists in preparation, execution, and monitoring departmental operating budgets to ensure appropriate staffing, professional development, space, supplies, and all equipment necessary for maintaining and improving the quality of services provided to patients and stakeholders. Ensures that all departments operate within allocated budget.

  • Develops and implements initiatives, processes, and systems, and creates goals that align with organizational and operational strategies, supporting organizational initiatives.

  • Utilizes organizational databases, decision support, and expert systems programs to access information and analyze data from various sources for use in planning and development of processes and systems supporting scope of practice. Provides strategic planning, budgeting, business development, goal setting, results measurement and contract negotiation


  • Develops and implements strategies, programs and relationships for capturing a positive payor mix, profits maximization, clinical quality enhancements, customer satisfaction, staffing engagement and retention; human resource management and operations management

  • Manages and completes project status reports with appropriate information in a timely and efficient manner regarding programs while helping to develop program measures to track deliverables as outlined each year.


  • Coordinates efforts to promote and provides information on the CREATION Health philosophy to the leaders and employees working in assigned departments.
  • Ensures that the programs offered within scope of responsibility, and as applicable, are properly communicated in the community.


  • Participates in workforce planning and employment decisions, champions a diverse workforce, interprets and evaluates employee satisfaction and quality of work surveys, taking action as needed to ensure a positive outcome.

  • Identifies employment requirements, functions, tasks and job specifications for positions within reporting structure rollup. Assesses job candidates’ skills and experience and selects top talent in accordance with needs. Identifies future skill sets needed to maintain organizational competitiveness. Ensures appropriate orientation for new staff and appropriate methodologies for ongoing competency assessment of staff. Monitors and ensures timely completion of performance evaluations, sets goals, and provides feedback and counseling to employees.

What You Will Need:

  • Bachelor’s Degree in Business, Marketing, Nursing, or Healthcare related field
  • Five (3) years of experience in the healthcare, hospital, or physician private practice field
  • One (1) years of leadership experience


  • Nursing or other Healthcare Related Licensure
  • Formal project management, event planning, and business development experience
  • Multi-specialty exposure experience


Job Summary:

The Service Line Manager of the Institute provides management and leadership to the entire continuum, serving as an expert resource to all AdventHealth Acute Care Services and Integrated Health Services, as it relates to the disease-specific service line (Example: Gastroenterology, General Surgery, Ophthalmology, Cardiovascular, Orthopedic, Neuroscience, etc.). The Service Line Manager will serve as the definitive resource for service line needs within Central Florida Division, and be a resource for all AdventHealth, statewide and nationwide. Works within a matrix management environment, working closely with Institute Leadership, Medical Staff, Industry Partners, and multidisciplinary teams to elevate performance of the program. The Service Line Manager will manage strategic planning, operational planning, program development, project deployment, accelerate innovation, and promote quality and safety in order to elevate the brand promise of AdventHealth. This will aid in attracting and retaining world class physicians, creating destination programs to improve care delivery and expand the network.

The service line manager oversees projects made up of interdisciplinary teams and is ultimately responsible for coordinated performance improvement throughout the entire AdventHealth system. Individual service lines contain one or more specialty programs to address and elevate the entire continuum of care for patients using evidence-based practice. The leader manages multiple specialty programs related to the service line in a matrix management environment including disease-specific specialty program coordinators, patient navigators, clinical resource nursing, education resources, residency coordinators, fellowship coordinators, data and quality abstractors, research professionals, marketing, and other integrated roles. The Service Line Manager drives execution in collaboration with the designated physician(s) service line leader(s) on specialty program deliverables, service line initiatives, and organizational transformation by helping to identify gaps and remove barriers. Ensures a high level of data accuracy and timely delivery of critical key performance metrics including financials, quality databases, strategic planning, regulatory requirements, and operational deployment of initiatives. The Service Line Manager is responsible for leadership oversight, development, accountability, and performance of the collective downline including Navigators, Educators, Coordinators, and all other ancillary functions of the specialty programs. National and international travel should be expected to achieve understanding and enhance AdventHealth brand recognition on behalf of the program. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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