Training Analyst I FT Days at AdventHealth

Date Posted: 12/30/2021


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Shift
    1 - Day

Job Description


Training Analyst I FT Days

Location Address: Daytona Beach, FL 

Top Reasons To Work At AdventHealth Medical Group East FL

  • Career Advancement
  • Tuition Reimbursement
  • Competitive Salary
  • Great team of co-workers that feel like family
  • The opportunity to Extend the Healing Ministry of Christ

Work Hours/Shift: 

  • Full Time, Monday-Friday

You Will Be Responsible For:

Support EHR and ancillary training efforts and continuing education training across the medical group.
• Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions 
and new Providers.
• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational 
• Actively participates in best practice sustainment efforts through solution implementation, activation, and post go live support.
• Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
• Work in cooperation with various team members to deliver highly effective training and support to all levels of end 
• Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to 
achieve excellent comprehension, proficiency, and performance results from end users.
• Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including 
Providers, clinical support staff, front office/billing staff, and market leaders. 
• Deliver effective functionality and standard workflow training to end users.
• Coordinate training programs and ensure proper training materials are available prior to, during, and after training.
• Analyze learning needs to ensure success of the training. Continuously improves engagement strategies to achieve 
desired learner comprehension and proficiency. 
• Regularly assess the education needs of end users through on-site visits, operational performance analytics, job 
and process analyses, and other metrics.
• Identify and effectively communicate any change management risks, potential barriers, or delays as it pertains to 
the overall learning plan/strategy.
• Collaboratively evaluate the effectiveness and success of the education program to identify continuous
improvement efforts.
• Assess operational performance analytics to summarize education gaps, determine the impact of training on 
employee skills, and develop action plans for onsite support.
• Maintain a keen understanding of adult learning, training and education trends, development, and best practices.
• Distribute Physician Enterprise communications to end users and assess user comprehension.
• Identify opportunities to improve provider wellbeing, staff satisfaction, consumer engagement and satisfaction, and 
financial performance.
• Serve as a liaison between the medical groups, Physician Enterprise, and Adventist Information Technology (AIT) 
• Collaboratively define and communicate best practice workflows and system use by clinical and non-clinical 
physician practice users.
• Facilitate assessment of workflow processes before, during, and after system implementation and other operational 


What You Will Need:

  • Experience implementing and coordinating various training methods and techniques.
  • Can assess needs, plan, develop, coordinator, monitor and evaluate training within an ambulatory healthcare environment.
  • Ability to develop and deliver effective training presentations and resources.
  • Must have a valid driver’s license and reliable form of transportation.
  • EHR implementation and training experience
  • Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS)
  • Experience in process mapping and process mapping tools (Microsoft Visio

• Associate degree, certificate, or 5 years of highly relatable experience
• 2+ years training experience in a healthcare environment

• 2+ years physician practice operations experience
• Experience in adult learner education/teaching experience
• Experience with process improvement methods and tools, e.g., Lean/Six Sigma

• Signed off as Epic Service Line Expert (or obtained within 60 days of hire)

Job Summary:

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leaders to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets. 
Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment. The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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