Training Analyst - Senior Care at AdventHealth

Date Posted: 7/18/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Shift
    1 - Day

Job Description


Training Analyst | AdventHealth Corporate

Location Address: 900 Hope Way, Altamonte Springs, FL 32714

Top Reasons to Work at AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential

Work Hours/Shift:

  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Support the training efforts related to athenahealth, Cerner and EPIC, other software applications, and continuing education training across the medical group
  • Work in cooperation with the various team members to deliver highly effective training to all levels of end users. 
  • Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.
  • Deliver individual, small group, and large group training for both new and existing users including physicians, advanced practice providers, clinical support staff, front office staff, and professional/managerial staff.  This includes classroom training, demonstrations, on-the-job training, recorded webinars, meetings, conferences, and workshops.
  • Deliver effective functionality and work flow training to end users.
  • Coordinate training programs and ensure proper training materials are available prior to and during training.
  • Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training. Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency.  
  • Regularly assess the training needs of end users through on-site visits, job and process analyses, surveys, adoption metric audits, and quality improvement metric audits.
  • Identify skills or knowledge gaps that need to be addressed and collaboratively devise and deploy the most appropriate training and education strategies to resolve these gaps.
  • Identify and effectively communicate any potential barriers, risks or delays as it pertains to training and the overall learning plan/strategy including challenges related to logistics, change management, user skill sets, available tools, etc.
  • Collaboratively monitor and evaluate the training and education programs’ effectiveness and success periodically to recommend and participate in the development and implementation of ongoing improvements.
  • Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.
  • Maintain and enhance a keen understanding of adult learning, training and education trends, developments and best practices through education, reading, workshop attendance, etc.
  • Facilitate communications to end users with updates and changes in functionality and work flow.
  • Implement process audits to evaluate system adoption and work flow standards and efficiencies and report findings and recommendations to the medical group and other teams.
  • Identify opportunities to improvement measurement of and compliance with outcome metrics to focus on provider wellbeing, staff satisfaction, consumer engagement and satisfaction, and financial performance.

What You Will Need:

Education and Experience Required:

  • High School graduate required
  • 3 years training experience in a healthcare environment
  • 2 years physician practice operations experience

Knowledge and Skills Required:

  • Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems.
  • Possesses knowledge of how to identify education and training needs in a healthcare setting and participate in related program development and instruction.
  • Possesses extensive experiencing implementing and coordinating traditional and modern training methods and techniques.
  • Possesses working knowledge of instructional design theory and implementation.
  • Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinator, monitor and evaluate) within an ambulatory healthcare environment.
  • Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs.
  • Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
  • Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.
  • Possesses strong conflict resolution and customer relation skills.
  • Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician work flow, and medical information management.
  • Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills and strong Microsoft Excel skills.
  • Must have a valid driver’s license and reliable form of transportation.

Job Summary:

The Training Analyst is responsible for implementing the clinical, revenue cycle, and practice operations training strategies for certain AdventHealth Senior Care practices as well as helping to assess their outcomes.  The Analyst will collaborate with leadership to identify, assess, prioritize, and address timing and development needs among physician practice end users and carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within the AdventHealth Senior Care.  The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance against and compliance with specific training plan goals and targets. 

The Analyst will collaborate with others to ensure that training content is developed and constantly refined to improve outcomes, and to ensure that the training that is delivered supports the process improvement and optimization targets identified by the organization.  The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices.  The Analyst will collaborate with clinical, financial, operations, and access team representatives to ensure the designed training strategies and education programs support best practice workflows. Successful Analyst candidates will be required to pass a competency and instruction test related to the applications being supported within 3 months of hire and at least annually thereafter; the test will evaluate both the functional/technical aspects of the applications as well as process and operations knowledge based on organizational standards, policies and procedures.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function