Virtual Call Center Agent FT Days at AdventHealth

Date Posted: 11/19/2021


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Shift
    1 - Day

Job Description

Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL
Location Address: Work from home after training
Top Reasons To Work At AdventHealth Medical Group East FL
  • Career Advancement
  • Tuition Reimbursement
  • Competitive Salary
  • Great team of co-workers that feel like family
  • Work from home after training!
Work Hours/Shift:
  • Full Time, Monday-Friday. Call Center hours, 8:00am-6:00pm. 
You Will Be Responsible For:
  • Answering inbound phone calls to the Referral Center in a polite and professional manner
  • Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
  • Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
  • Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
  • Mailing new patient paperwork and referral information to patients
  • Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
  • Communicates with clinical staff and physicians with any issues that may arise with the patient’s referral, or the need of further follow up care
  • Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient

What You Will Need:
  • Call Center/Practice Telephonic Experience for In and Out bound calls
  • Minimum of a high school diploma or equivalent required.
  • One years’ experience as a lead role in a medical setting or other health care related role (Preferred).
  • Experience in various clinical areas inpatient or outpatient practices desirable (Preferred). 
  • Associate Degree (Preferred).
  • One years’ experience as a MA-C or Licensed Nurse (Preferred).
Job Summary:
  • The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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