Job Information

Patient Access Manager in Glendale Heights, Illinois



All the benefits and perks you need for you and your family:

  • Benefits from Day One for FT/PT positions

  • Paid Days Off from Day One for FT/PT positions

  • Student Loan Repayment Program for FT/PT positions

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

  • Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Days

Location: AdventHealth Glen Oaks

The role you’ll contribute:

The Consumer Access Manager oversees Consumer Access functional areas, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

Provides direction to Consumer Access staff across AdventHealth regions and facilities. Plans, develops, organizes, directs and manages all areas as assigned. Maintains communication and acts as a liaison between the Consumer Access department and clinical and administrative partners within the hospital setting, as well as external constituents/stakeholders. Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team:

  • Responsible for outcomes in assigned areas

  • Maintains open communication and partners with clinical, financial, and administrative partners within the hospital

  • Focuses on process improvement strategies with special attentions to KPI metrics

  • Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports

  • Adheres to labor and budget guidelines. Monitors team time and attendance according to policy

  • Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested Trains and evaluate team members

  • Coordinates and sets up schedules for team members' training and education sessions

  • Monitors the department's work for accuracy and workflow

  • Identifies own learning needs and seeks opportunity for growth

  • Keeps up with assigned workload and seeks assistance when necessary

  • Communicates all team member situations to the senior manager or director

  • Initiates and assumes responsibility for new tasks independently as appropriate and as delegated

  • Checks in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy

  • Maintains rapport with ancillary departments

  • Works with Talent Acquisition for staffing needs

  • Ensures team members are oriented to the department at time of hire

  • Addresses progressive counseling according to policy

  • Performs other duties as assigned


The expertise and experiences you’ll need to succeed:

  • Bachelors or four or more years of experience required

  • Master's degree in business, education, Health Services Administration, or related field preferred

  • National Association of Healthcare Access Management (NAHAM) preferred

  • Certified Healthcare Access Manager (CHAM) preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth GlenOaks

Schedule: 1 - Day

Shift: AdventHealth GlenOaks

Req ID: 22042175

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.