Activation Support Analyst Provider Quality and Performance Improvement Maitland FT Days at AdventHealth

Date Posted: 2/23/2021

Job Snapshot

  • Job Schedule
  • Location:
    Maitland, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Travel
  • Shift
    1 - Day

Job Description


Activation Support Analyst -AdventHealth Medical Group

Location Address: 2600 Westhall Lane, Maitland, FL 32751

Top Reasons to work at AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance
 Work Hours/Shift: Mon-Thurs 8am-5pm, Fri 8am-4pm 
You Will Be Responsible For:  
  • Proctor classes for end users on registration / scheduling and EMR systems
  • Prepares training classes by:
    • Staging patient scenarios
    • Creating and tracking sign-in sheets
    • Maintaining list of parking lot items to follow-up on
  • Assists in the end-user’s education, staff development, and success
  • Responds to customer requests via ServiceNow tickets, adhering to organizational SLA
  • Reviews metric reports (such as Sentinel Metrics, After-Hours, Care-Checks, Productivity) and documents findings into tracking spreadsheet


What You Will Need:

  • High School diploma or equivalent
  • Medical Assistant experience (Preferred)
  • Possesses strong conflict resolution skills
  • Self-motivated requiring limited management supervision
  • Understands Medical Terminology
Job Summary:

The Activation Support Analyst, reporting to the Senior Director of Strategic Clinical Initiatives, provides outstanding customer service for registration/scheduling and electronic medical records (EMR) in the Athena and Cerner systems, and accepts responsibility in maintaining relationships that are equally respectful to all. The Activation Support Analyst serves AdventHealth Medical Group by becoming a super user of the registration/scheduling and the EMR modules in Athena and Cerner.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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