Benefits Advisor Patient Access Admitting FT Days Orlando at AdventHealth

Date Posted: 10/17/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Orlando, FL
  • Date Posted:
    10/17/2020
  • Job ID:
    20022981
  • Job Family
    Human Resources
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
 

Benefits Advisor - AdventHealth - Orlando

Location Address: 601 E. Rollins Street, Orlando

Top Reasons to work at AdventHealth - Orlando

  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Work Hours/Shift:   Full Time Days
 

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

  • Makes productive use of time by reviewing inpatient and outpatient census several times throughout day. Meets with patients within (24) hours of admissions by completing a thorough financial assessment on both insured and uninsured patients ensuring patients have been screened for federal, state, and/or county medical or disability assistance and/or educated on insurance benefits and financial responsibility to hospital. Gathers required financial information by phone or by direct interview in a professional manner, demonstrating a regard for dignity of all patients and family members.
  • Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of AdventHealth. Meets upfront and total collections by staying proactively involved with accounts from registration status to accounts final disposition and/or zero balances. Screen patients and/or patient’s representative to determine potential eligibility for Third Party Resources. Manages uninsured account process for compliance within poverty guidelines and follows AdventHealth’s Charity policies to accounts final disposition.
  • Assists with all missing documents/information for Inpatient or Observation patients (included but not limited to Global Consent for Treatment, Important Medicare Message, VA Letter, Financial Forms, Insurance Information, Demographic Information, and/or Insurance Documentation) required to assist patients/guests and clinical units promptly.
  • Appropriately sets payment arrangements with patients or their representative, scheduling payments on deposits due. Proactively seeks assistance to improve collections. Ensures all patient accounts with dollars due are reviewed, including verification of eligibility and determination of benefits. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Responsible for escalating high dollar accounts, aged accounts, and share of cost accounts that exceed a certain period to the manager for intervention. 

Qualifications

What You Will Need:

Required:
  • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
  • Working knowledge of Microsoft programs and familiarity with database programs
  • Ability to communicate professionally and effectively in English, both verbally and written form
  • Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
  • Ability to follow complex instructions and procedures, with a close attention to detail
  • One (1) year experience in Patient Access/Patient Financial Services Department
Preferred:
  • Basic knowledge of medical terminology
  • Exposure to insurance benefits, and ability to decipher insurance benefit information
  • Bilingual English/Spanish
  • Associate degree and/or higher-level education, or completed coursework, in Health Services Administration or other related medical or business field
  • Collection experience
  • Certified Healthcare Access Associate via National Association of Healthcare Access Management
 
Job Summary:

Under general supervision, the Benefits Advisor – Patient Access greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner, while extending exemplary customer service. Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of AdventHealth. Makes productive use of time by reviewing inpatient and outpatient census several times throughout day. Meets with patients within (24) hours of admissions by completing a thorough financial assessment on both insured and uninsured patients ensuring patients have been screened for federal, state, and/or county medical or disability assistance and/or educated on insurance benefits and financial responsibility to hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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