Call Center Representative Polk County FT Days at AdventHealth

Date Posted: 2/12/2021

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Davenport, FL
  • Date Posted:
    2/12/2021
  • Job ID:
    21003382
  • Job Family
    Physician Services
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

Call Center Representative AdventHealth Medical Group

Location Address: 350 1st N. Winter Haven Fl, 33881

Top Reasons to work at AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance

Work Hours/Shift: Monday-Friday 8:00am-4:30pm

You Will Be Responsible For:

  • Communicates in a cordial, professional manner with patients via phone.
  • Transfers incoming callers to appropriate department / location when necessary.
  • New patient registration (inputting demographic information, insurance information, etc.).
  • Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
  • Updates computer referring physician data base.
  • Works with online scheduling system and EHR.
  • Verifies patient data and insurance to ensure it is updated for accurate billings.
  • Handles patient concerns or refers to administration appropriately.
  • Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
  • Maintains updated documentation of identified action work lists needed for daily operations.
Qualifications

What You Will Need:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • High School Graduate or Equivalent – required
  • Previous customer service experience – required
  • Bilingual – preferred
  • Knowledge of EHR – preferred
  • Medical office or medical call center setting experience – preferred
  • Proficient with computer programs: Email, PowerPoint, Excel, Word.
  • Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
  • Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
  • Ability to work independently and in a team environment.
  • Excellent verbal and written communication skills.

Job Summary:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment.  Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. 


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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