Job Description

Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Top Reasons to work at AdventHealth 

• Career growth and advancement potential
• Full time hours with Benefits
• We have Positive values with a productive and energetic atmosphere

• Full Time: Hours 7:00 am- 3:30 pm or 10:30 am- 7:00 pm must be open to both

You Will Be Responsible For:   

Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.

•     Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships

•     Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications

•     Ensures complete resolution to consumer questions or concerns

•     Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth

•     Maintains current knowledge and skills related to the Care Advocate role, while adhering to professional and ethical standards of practice.

Qualifications

•    Strong service skills and ability to provide sensitive communication effectively across multiple situations and personality types.

•    Empathetic nature and a distinct ability to consistently provide top tier service

•    Ability to build trust, rapport and work in a supportive way to troubleshoot and resolve issues

•    Ability to handle stressful situations, work with a sense of urgency, work on multiple projects, and be flexible and adaptable to change

•    Planning and organizational skills, with emphasis on documenting appropriately

•    Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion

•    Ability to learn and navigate in a virtual messaging and data platform

•    Results oriented, guided by creativity and the needs of the customer

•    High degree of self-awareness

•    Driven by passionate desire to enhance and improve patient outcomes

KNOWLEDGE AND SKILLS PREFERRED:

• Computer skills in Microsoft Office (Outlook, Word, Excel)

• Customer service experience within a digital environment

•    Basic knowledge of navigation in a patient electronic medical record i.e. Athenanet

•    Knowledge of healthcare, including AdventHealth’s infrastructure and roles of the interdisciplinary staff and service personnel

•    Healthcare knowledge to provide effective and appropriate support to patients

•    One year of experience in a healthcare environment and/or two years of experience in customer service or related experience

•    High School Diploma and/or GED

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.