Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    2/23/2021
  • Job ID:
    21004560
  • Job Family
    Case Management
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Care Connector - AdventHealth 

Location Address: East Orlando

Top Reasons to work at AdventHealth 

  • Career growth and advancement potential
  • Full time hours with Benefits
  • We have Positive values with a productive and energetic atmosphere

Work Hours/Shift:   Full Time

You Will Be Responsible For:

  • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
  • Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
  • Copies, scans, files, and distributes documents.
  • Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed.  Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
  • Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.

Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:

  • Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.
  • Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.
  • Assist in the completion and maintenance of care management contracts during and after patient’s hospitalization.
  • Ensures all contract information is accurately documented and maintained in patients’ medical record.
  • Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.
  • Performs other duties as assigned.
Qualifications
 KNOWLEDGE AND SKILLS REQUIRED:
  • Ability to communicate effectively with diverse populations
  • Ability to demonstrate compassion, responsiveness, and initiative
  • Ability to effectively present information and respond to questions from patients/family
  • Critical thinking and problem-solving skills
  • Knowledge of and ability to utilize internal and external resources
  • Flexibility in prioritization and effective organizational skills
  • Ability to multitask and function in a stressful, fast-paced environment
  • Professional presentation and decorum aligned with environment in which they are situated
  • Ability to speak using clear and professional language
  • Demonstrate written communication skills
  • Demonstrate interpersonal/verbal communication skills
KNOWLEDGE AND SKILLS PREFERRED:

Medical terminology
Cerner
NaviHealth
EDUCATION AND EXPERIENCE REQUIRED:

High School Diploma or GED
At least one-year experience in a customer service environment
At least 6 months of experience in a healthcare environment
EDUCATION AND EXPERIENCE PREFERRED:

Associate degree in a healthcare-related field
Experience working in a healthcare setting


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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