Clinical Coordinator Assistant/Transplant at AdventHealth

Date Posted: 10/17/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Orlando, FL
  • Date Posted:
    10/17/2020
  • Job ID:
    20021519
  • Job Family
    Patient Care
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

 

Clinical Coordinator Assistant/Transplant - AdventHealth - Orlando

Location Address: 601 EAST ROLLINS STREET

Top Reasons to work at AdventHealth – Orlando

  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Work Hours/Shift:   Monday – Friday 8am – 5pm ( Rotating Weekends )

 

You Will Be Responsible For:

  • Utilizes sensitivity and responsiveness with patients, families and visitors by listening and communicating effectively with courtesy, consideration and tact.
  • Acts as the family’s liaison between the program/practice support and clinical staff which includes, but is not limited to the following:
    • Triaging the calls and distributing to the appropriate program/practice staff
    • Providing status updates and general information
    • Providing appropriate customer service recovery when encountering upset patient and when necessary, escalating concerns to appropriate practice/program leadership
  • Serves as the primary resource between the program and referring community which includes, but is not limited to, the following:
    • Triaging the calls and distributing to the appropriate program/practice staff
    • Providing general program information and guidance for the referral process
  • Performs general tasks related to initial referral processing which includes, but is not limited to, the following:
    • Prompt and courteous customer service that includes a patient first attitude while serving our referring physicians and patients
    • Timely review of new referral inputs (email, faxes, and telephone calls) from community physicians and the inpatient team for each respective program
    • Responsible for decisive and protocol-driven triaging of new referrals (Routine, Stat, and Surgical) as defined by program leadership
  • Facilitates and coordinates evaluations for advanced therapy, potential organ recipients, living donors or VAD patients which includes, but is not limited to, the following:
    • Decisive and protocol-driven scheduling to ensure appointments are filled and correctly booked to create efficient patient flow and clinic schedules are optimized
    • Scheduling evaluation-related testing for the patient which includes, but is not limited to: 1) laboratory, 2) radiology, 3) cardiopulmonary, 4) esophageal manometry, 5) endoscopy and other diagnostic tests
  • Performs general tasks related to the on-going care of the established patients which includes, but is not limited to, the following:
    • Decisive and protocol-driven scheduling to ensure appointments are filled and correctly booked to create efficient patient flow and clinic schedules are optimized
  • Supports the multi-disciplinary team with the patient education process which includes, but is not limited to, the following:
    • Maintaining and ensuring adequate educational materials are available for patient education sessions 

Qualifications

What You Will Need:

Required:
  • Minimum of two years of experience in a complex practice environment or healthcare setting such as catheter lab, endoscopy, infusion center, etc., coordinating multiple physician office, with direct care or working in an inpatient care area within the last three years
  • Ability to communicate verbally and in written form in English with physicians, patients and staff of varied backgrounds in a respectful, effective and professional manner
  • Strong interpersonal, organization skills and the ability to work effectively in an environment with frequent interruptions
  • Ability to act in an autonomous, self-directed manner while maintaining the ability to collaborate with professionals and non-professionals in situations of high complexity and high intensity
Preferred:
  • Associate degree (AA, AS) or Bachelor’s degree (BA, BS) within the business and/or health care fields
  • Experience in critical care, dialysis, hepatology, cardiology, pulmonology or transplant clinical setting
  • Bilingual (English required/Spanish Preferred)
  • Medical terminology
  • Licensed Practical Nurse (LPN)
  • American Association of Medical Assistants (AAMA) Certification
Job Summary:
 

Under general direction, the Clinical Coordinator Assistant-Transplant assists the Clinical RN Coordinators in the pre and post phases of care working with laboratory, imaging, registration, referring physician offices and financial services personnel.  

The Assistant provides support to physicians and nurses by facilitating patient flow and assisting with various activities including facilitation/coordination of: 1) initial referral process, 2) patient evaluations for advanced therapy, potential organ recipients, living donors or VAD (Ventricular Assist Device) patients, 3) on-going care of the established patients, and 4) patient education process. The Assistant is responsible for initiating actions or tasks in the electronic record for the purpose of process adherence and volume metrics.

The Assistant provides optimal service to patients, respects patient confidentiality, and works within the established parameters of the job at all times. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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