KNOWLEDGE AND SKILLS REQUIRED:

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPPAA and AdventHealth corporate policies

KNOWLEDGE AND SKILLS PREFERRED:

• • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
  • Knowledge of computer programs and electronic health record programs
  • Basic knowledge of medical terminology
  • Exposure to insurance benefits; ability to decipher insurance benefit information 
  • Bilingual – English/Spanish

EDUCATION AND EXPERIENCE REQUIRED:

• One year of customer service experience
• High School diploma or GED

EDUCATION AND EXPERIENCE PREFERRED:

• • One year of relevant healthcare experience
  • Prior collections experience
  • One year of direct Patient Access experience
  • Associate’s degree

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• N/A