Consumer Access Specialist Patient Access Per Diem East Orlando at AdventHealth

Date Posted: 2/23/2021

Job Snapshot

  • Job Schedule
    Part-Time
  • Location:
    Orlando, FL
  • Date Posted:
    2/23/2021
  • Job ID:
    21005056
  • Job Family
    Accounting/Finance
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
 
Patient Access Specialist - AdventHealth - East Orlando
Location Address: 7727 Lake Underhill Rd
Top Reasons to work at AdventHealth - East Orlando 
  • AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area
  • A recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experience
  • Annual number of emergency cases: 89,018
Work Hours/Shift:   Per Diem Flex (Friday, 6:45am – 5:15pm, and other days as needed)
 
You Will Be Responsible For:
  • Proactively seeks assistance to improve any responsibilities assigned to their role
  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area 
  • Meets and exceeds productivity standards determined by department leadership
  • Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime  
  • If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements 
  • If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol
  • Actively attends department meetings and promotes positive dialogue within the team
Adheres to HIPAA regulations by verifying information to determine caller authorization level receiving information on account.

Qualifications

REQUIRED:

  • One year of customer service experience 
  • High School diploma or GED 

PREFERRED:

  • One year of relevant healthcare experience
  • Prior collections experience
  • One year of customer service experience
  • One year of direct Patient Access experience
  • Associate’s degree

GENERAL SUMMARY:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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